CUSTOMER SERVICE SUPERVISOR - CLEAN EARTH : Job Details

**Customer Service Supervisor**

* 5250 Triangle Pkwy NW, Norcross, GA 30092, USA

* Full-time

**Company Description**

Clean Earth is one of the largest specialty waste companies in the United States providing remediation, disposal, recycling, and beneficial reuse solutionsfor contaminated soil, dredged material, and hazardous and non-hazardous waste. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

It is our unique capability of providing a one-source, full-service solution to handle multiple waste streams from a single customer that separates us from the competition. Our processes are detailed, our due diligence is tireless, and our results provide unmatched recycling solutions for our customers with the utmost in customer service.

Every day Clean Earth takes a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. Allow our team of experts to provide a customized waste disposal and recycling solution for your company, tailored to your needs, and your goals.

**Job Description**

Use your outstanding people leadership skills and join us in making the Earth Clean! We provide end-to-end services to safely remove regulated waste in virtually any industry. Our customers receive innovative and sustainable solutions that safeguard the environment, protect people and keep their organizations compliant.

We are a rapidly growing organization with over 60 facilities across the U.S. Clean Earth is a division of Harsco, named on Newsweeks Most Loved Workplaces 2021. Love what you do and grow with us!

Were looking for a mover/shaker to lead an outstanding team of Customer Service Representatives. As Customer Service Supervisor, you will be an integral part in shaping the future of our company. Youll have the opportunity to evaluate processes, identify roadblocks, and develop initiatives to improve, then follow through supporting the Customer Service team with implementation. In this highly visible role, youll be working across functions and locations.

Your primary daily role will be to ensure that all aspects of service performance and account disposition are handled effectively and efficiently:

* Directly accountable for individual team member performance, affecting overall Customer Service performance, department goals and project objectives. Achieve this through the oversight of work allocation and productivity of individual team members, as well as oversees quality performance of individual team members. Keep department and Corporate goals as the driving value for measuring individual performance expectations and improvements.

* Develop Customer Service staff through effective hiring, coaching, evaluative performance feedback and guidance.

* Provide support to the Customer Service team to develop, coordinate and implement process and quality improvements in the Customer Service environment.

* Lead team members to achieve business goals and objectives by encouraging contributions of team members, addressing important issues. Lead change with little disruption to customer issues while maintaining employee job satisfaction.

* Identify specific activities required to accomplish objectives and priorities to drive desired results and meet deadlines or outside obligations.

* Assist in developing new initiatives and makes recommendations for change, based on proactive and reactive business needs, focusing on improving the communication, timing and impact to the customer and the employees in the Customer Service environment. Support members of the CS team to implement change.

* Develop sound communication and working relationships with other cross functional processes, acting as a liaison to advise managers of needs for improved cross functional processes.

* Establish improved avenues of customer interaction and communication, utilizing existing or assisting on the development of new technology, programs, processes and reporting.

* Serve as the voice of the customer as it relates to any service requirements.

* Ensure all Customer requirements are in place to support creation of inbound orders and dispatch directives.

* Support facility operations and logistics in planning and completion of customer requirements.

* Closely interact with Sales Director for on-boarding new customers and reactivating churn or existing customers.

* Support Sales Director with completion of RFPs or other solicitations of service for term agreements or special projects.

* Interact with other members of customer service through Salesforce activities and discussions relevant to completion of key responsibilities.

* Efficiently manage time, staff and resources.

* Complete reporting requirements as requested by Director or VP as related to performance metrics or other measures that foster continuous improvement.

**Qualifications**

**Basic Required Qualifications**

Bachelors degree, or, in lieu of degree, must have 4+ years of experience in a customer service or sales function in the waste industry.

* Bachelors degree, or, in lieu of degree, must have 4+ years of experience in a customer service or sales function in the waste industry.

* 1 + years of experience in supervision or management

* Three or more years of experience in a customer service, customer retention, or sales role

* Experience using advanced features of MS Excel including LOOKUPs, Pivot tables, chart creation, and creation of spreadsheets

**Preferred Qualifications**

* Experience in the transportation industry

* Experience using a CRM; Salesforce experience ideal

* Hazardous waste industry experience

**Additional Information**

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) ###-#### and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. *This line is dedicated to disability applications only. No other inquiries will receive a response.*

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**Job Location**

Customer Service Supervisor

* 5250 Triangle Pkwy NW, Norcross, GA 30092, USA

* Full-time