CUSTOMER SERVICE SUPERVISOR - Columbus Hydraulics Company LLC : Job Details

Job purpose

The Customer Service Supervisor will lead and support the customer service team to ensure efficient operations and high customer satisfaction. This role will act as a key liaison between customers and various business units, including production, purchasing, engineering, quality, and accounting. The supervisor will handle order entry, expedite and change requests, and coordinate with multiple departments to meet customer needs. The ideal candidate will possess strong leadership skills, a detailed understanding of production and inventory processes, and the ability to analyze forecasts to drive effective decision-making

Duties and responsibilities

• Team Support: Supervise and support the customer service team to ensure efficient handling of customer inquiries, issues, and requests, fostering a collaborative and productive environment.
• Liaison Duties: Serve as the primary point of contact between customers and all internal business units, including production, purchasing, engineering, quality, and accounting, to ensure smooth communication and resolution of issues.
• Order Management: Enter and confirm new orders, manage expedite and change requests, and work closely with production to relay order status to customers and address expedite requests.
• Forecast Analysis: Analyze customer-provided forecasts to determine new build requirements and make necessary adjustments to align with customer demand and production capabilities.
• Shipping Oversight
• Warranty and RMA Processing
• Inventory Management
• Customer Interaction
• Sales Support
• Advisory Role

Qualifications

Minimum Education: Bachelors degree in business administration, management, or a related field preferred; equivalent work experience will be considered

Previous Experience Preferred: Minimum of 2 years in customer service or related field, with at least 1-2 years in a supervisory role.

Skills Preferred: Strong leadership and team management skills, exceptional communication and interpersonal abilities, proficiency in order management systems, and a solid understanding of production, inventory, and shipping processes. Strong attention to detail with ability to manage multiple tasks and priorities efficiently.