Customer Service Supervisor - Agilent : Job Details

Job Description

We are searching for a Customer Service Supervisor to join the Americas Field Organization (AFO) Service Contracts and Service Order Management teams! Responsible for leading and directing staff while optimizing day to day operations to meet and/or exceeding key business metrics such as customer satisfaction, order velocity, quality, compliance, continuous improvement, and productivity, while developing people and building engaged and empowered teams. This role includes working with key business partners to produce results and to resolve complex situations.

Key Responsibilities:

* Manage staff and day to day operations for AFO Customer Operations Center (COpC ), Service Contract and Service Order Management teams.

* Build empowered, collaborative, and accountable culture.

* Exceed standards related to Customer Satisfaction (ACX), Employee Satisfaction, Service Levels, Order Turnaround times, and Post Activation Turnaround times.

* Employee training, development, and performance management.

* Collaborate with key business partners, to include Sales, CMG, Contracts, Credit & Collections, etc.

* Champions and drives a Continuous Improvement (CI) mindset.

* Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.

Qualifications

* Requirement that the candidate works in the Little Falls, Delaware site.

* Demonstrated ability to collaborate cross functionally to improve processes and solve critical business challenges.

Associate's degree or higher education/specialized training/certification, or equivalent combination of education and experience.

Minimum of 1-year experience formally or informally leading people, projects and/or programs for entry to this level.

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Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least November 26, 2024 or until the job is no longer posted.

The full-time equivalent pay range for this position is $74,560.00 - $116,500.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-###-####. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service