Salary : $87,318.40 - $104,790.40 AnnuallyLocation : Temecula, CA 92590Job Type: Full-TimeJob Number: 159Department: ADMINISTRATIONDivision: CUSTOMER SERVICEOpening Date: 01/17/2025Closing Date: 2/3/2025 12:00 PM PacificFLSA: Non-ExemptBargaining Unit: RCWDEA JOB ANNOUNCEMENTRancho California Water District is currently seeking a well-qualified candidate to fill a Customer Service Supervisor in the Administration Department. This position is responsible for overseeing and coordinating the activities of the customer service team, including billing, collections, customer account management, and customer relations, while ensuring the delivery of efficient and professional service to the District's customers.The Ideal Candidate...The ideal candidate will have experience supervising and participating in customer service and utility billing activities, including staff training, performance evaluation, and operational oversight to ensure efficient and accurate service delivery. They will have experience addressing complex customer complaints, overseeing account corrections, and managing billing systems, while assisting in budget administration, monitoring expenditures, and recommending operational improvements. Additionally, the candidate will have experience coordinating various departments, vendors, and customers to ensure compliance with policies, while providing high-quality customer service. Work Schedule... All full-time employees work a 9/80 schedule.Benefits... All full-time employees are enrolled in CalPERS Pension (2.7@55+EPMC for Classic, 2@62 for PEPRA). Employee coverage for medical, dental, vision, Basic Life and AD&D, and LTD are fully paid by the District.Qualification Guidelines...The appropriate knowledge, skills and abilities can be achieved through a variety of combinations of experience and education. A typical example is:
- 4 years of experience in customer service, billing, meter reading or accounting
- 2 years of supervisory or lead experience.
To apply, please submit an application, cover letter, and resume to . Applications will be accepted through Monday, February 3, 2025 @ noon. In person interviews will begin the week of February 10, 2025. For the full job classification, please The District provides eligible employees the opportunity to participate in various employee benefits. A few of those benefits are listed below: Medical InsuranceEligible employees and dependents have the opportunity to enroll in medical insurance in accordance with District policies and applicable plan documents. Enrollment is available the first (1st) day of the month following the date of hire. Medical premium costs are shared between the District and the employee.Medical Insurance WaiverEligible employees may waive their medical insurance with proof of other health insurance. The monthly cash payment in lieu of medical insurance benefits will be equal to the lowest medical insurance premium for the employee only rate.Dental and Vision InsuranceEligible employees and dependents have the opportunity to enroll in dental insurance and vision by 100% by the District. Enrollment is available the first (1st) day of the month following the date of hireFlexible Spending Account (FSA)Eligible employees are able to participate in a FSA for out-of-pocket health care and dependent care expenses through the District's Flexible Spending Account Program.Life InsuranceThe District provides eligible employees Group Insurance at twice their annual salary, capped at a maximum of $375,000 no cost to the employee. Employees will pay taxes based on the appropriate IRS Tax Table or Schedule for life insurance amounts in excess of $50,000 according to current Federal and State Tax Schedules.Short Term Disability InsuranceThe District participates in California's State Disability Insurance (SDI) program. All employees are subject to the state program's tax withholding.CalPERSThe District participates in the CalPERS pension system requiring both an employer and employee contribution and include the 1959 Survivor Benefit plan. Employees shall pay the employee (member) contribution in the amount determined by CalPERS and in accordance with applicable employee agreements. The District also reports the value of any Employer Paid Member Contribution (EMPC) as special compensation for CalPERS for Classic Members.
- PERS 2.7% @ 55 for employees hired on or before December 31, 2012 (Classic Member)
- PERS 2% @ 62 for employees hired on or after January 1, 2013 (PEPRA Member)
RetireesThe District provides a retiree benefit plan that provides group insurance to eligible employees retiring from the District. Benefits include medical, dental, and life insurance with premium costs shared between the District and employee. Eligibility for benefit based on date of hire and years of serviceDeferred Compensation The District's Deferred Compensation Plan enables Board Members to defer a portion of their income. The Plan is intended to qualify as an eligible deferred compensation plan within the meaning of Section 457 of the Internal Revenue Code of 1986, as amended. Plans are administered in accordance with federal requirements and allow a member to:
- Contribute up to amount specified annually by the IRS
- Catch-up plan for those 50+ of up to amount specified annually by the IRS
- Is portable, can be rolled over into another qualified retirement plan
Employee Assistance Plan (EAP) All District employees are eligible to obtain confidential counseling as well as other work life benefits through EAP. Counseling is provided for problems such as marital issues, family relationships, depression and anxiety, alcohol and drug issues, and/or problems within the workplace at no cost to the employee.Supplemental BenefitsThe District offers supplemental benefits to employees at their expense.VacationEligible employees may accrue vacation hours beginning on their first day of employment. Exempt employees begin accruing 4.62 hours per pay period effective their first day of employment or promotion. Service YearsHours Earned a Pay PeriodHours Earned Per Year
- 0 - up to 5 Years3.08 Hours80 hours
- 5 - up to 6 Years4.62 Hours120 hours
- 6 - up to 7 Years4.93 Hours128 hours
- 7 - up to 8 Years5.24 Hours136 hours
- 8 - up to 9 Years5.54 Hours144 hours
- 9 - up to 10 Years5.85 Hours152 hours
- 10 + Years6.16 Hours160 hours
Sick LeaveEligible employees may accrue sick hours beginning on their first day of employment at the accrual rate of 3.69 hours per pay period.HolidaysThe District observes the following holidays. Eligible employees are paid full or pro-rated holiday pay based on their normal work schedule.
- New Year' Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Veteran's Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
- 1 Floating Holiday
01 Do you have any relatives or anyone you have a close personal relationship working at Rancho California Water District? If yes, please state name and relationship. 02 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
- Yes, I understand and agree
- No, I do not agree
03 As part of a completed application, you must submit a cover letter and resume. By selecting yes. you are acknowledging that you understand this statement and have included a cover letter and resume to this application.
04 Describe your management style and how you integrate that with mentoring new and current employees. 05 Describe your experience with billing systems, including overseeing billing processes, managing account corrections, and resolving escalated disputes. Required Question
