Customer Service Supervisor - Unifi Aviation, LLC : Job Details

Essential Functions / Key Responsibilities* Supervises and coordinates daily activities of employees to ensure safe and effective operations.* Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.* Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.* Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.* Communicates with manager concerning any problems or issues.* Schedules and conducts shift meetings.* Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.* Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.Basic QualificationsPre-requisites* Must be a local (in-state) resident.* Valid In-State Driver's License.* Ability to pass a pre-employment drug screen.* Ability to pass up to a 10-year background check.* Must be at least 18 years of age.* Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.* Must complete SIDA training to obtain airport authority identification security.Experience* 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.Knowledge, Skills & Abilities* Excellent customer service skills.* Strong work ethic.* Ability to work in a team oriented environment.* Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.* Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.Preferred QualificationsEducation* High School diploma or GED.Experience* 4+ years of relevant experience.* Relevant supervisory experience.Knowledge, Skills & Abilities* Able to communicate information and instructions verbally and/or via radio equipment.* Able to communicate effectively in a professional manner.* Strong leadership qualities and ability to create a passionate and efficient workforce.* Able to effectively resolve employee conflicts.* Ability to apply creative solutions that have a positive impact on results.Working ConditionsWork Schedule* You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.Work Environment* Must be able to be alert to moving vehicles or aircraft and use radio equipment.* Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.Physical Demands/Requirements* Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.* Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.* Must be able to work in cramped or high places.* Must be able to carry heavy items up and down jet way stairs.Supervisory Responsibilities* Supervise team of Customer Service Agents and Leads.Legal* Unifi is an Equal Opportunity Employer.Benefits* Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines* Competitive pay with daily access to earned wages* Paid holidays and paid time off* 401k company match upon eligibility* Exclusive discounts and additional wellness programs