Customer Service Supervisor - Vets Hired : Job Details

About the job Customer Service Supervisor Duties and Responsibilities

• Supervise and lead customer service staff, including conducting performance evaluations, providing coaching, and coordinating training.
• Oversee hiring, disciplinary actions, and termination processes for customer service team members.
• Monitor customer service activities to ensure quality levels are consistently met and maintained.
• Manage payment and refund processing, ensuring adherence to financial policies and practices.
• Respond to complex customer concerns, collaborating with other departments to resolve issues and facilitate solutions.
• Recommend and implement improvements to operational processes, procedures, and related training.
• Foster a positive and inclusive team environment while encouraging continuous professional development.
• Manage citation appeals and adjudication process.

Typical Qualifications Education and Experience:

• Associate's Degree in business administration or related field and four years of advanced customer service experience, preferably in the area of assignment.

OR

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing and Certifications:

• Valid Class C Drivers license with a satisfactory driving record, or the ability to obtain within 60 days of hire.

Additional Information ADA and Other Requirements: Positions in this class typically require: fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Working Conditions: Work is routinely performed in an indoor, office environment.