Customer Service / Supply Chain Specialist - Just Born : Job Details

Customer Service / Supply Chain Specialist We're excited to invite you to apply for the Customer Supply Chain Specialist position at Just Born, Inc. As a family-owned business and the 11th largest candy manufacturer in the U.S.*, we've been spreading joy since 1923 from our Pennsylvania headquarters. (*Circana) Our iconic brands-MIKE AND IKE®, HOT TAMALES®, GOLDENBERG'S® PEANUT CHEWS®, and the world-famous PEEPS®-delight candy lovers everywhere. If you're ready to help us fulfill our mission of Bringing Sweetness to People's Lives!, we can't wait to hear from you! Position Summary: As a Customer Supply Chain Specialist at Just Born, you will play a pivotal role in ensuring a seamless order management process-from receiving orders to coordinating delivery and payment. Your commitment to internal and external collaboration and communication will be essential in providing accurate and fair product, pricing, and delivery information to our diverse customer base. Location: Bethlehem, PA How You'll Impact Results:

• Order Processing & Accuracy:

• Process and review customer orders received through various channel
• Ensure alignment with pricing and promotional guideline
• Prioritize and coordinate shipping schedules with transportation and warehouse teams, aiming to meet or exceed accuracy goals
• Verify and process special pricing requests, ensuring compliance with company programs and timely system setup.
• Stay informed about company products, pricing, discounts, and service guidelines to deliver accurate and helpful customer support.

• Issue Resolution & Order Holds:

• Address and resolve order discrepancies by working with customers and brokers
• Communicate order holds, and collaborate internally to release orders efficiently

• Customer Communication & Delivery Support:

• Provide proactive updates on delays, stock-outs, or missed shipments, and assist customers with delivery issues.
• Manage backorders and shipment cuts, ensuring timely and clear communication.

• Customer Service Excellence:

• Professionally handle customer service calls, providing solutions and exceeding service goals. Support the Consumer Relations team as needed, maintaining high standards of customer care.

• Returns & Credits:

• Manage product returns and customer credits, collaborating with Distribution and Finance to ensure accuracy

• Continuous Improvement:

• Act with a continuous improvement mindset consistently reviewing processes & recommending best practices
• Support a cohesive team environment by offering encouragement and constructive feedback.
• Address conflicts directly and work towards shared success.

Your Qualifications That Will Ensure Success:

• • High School diploma or equivalent required
  • 2+ years of experience in customer or consumer service experience required
  • Prior experience/exposure to supply chain, distribution, inventory management, transportation, or shipping is highly preferred
  • High focus on providing high level customer service with the ability to collaborate and communicate internally and externally
  • Strong organizational and multi-tasking skills with the ability to handle multiple tasks, competing priorities, and high attention to detail

Just Born is proud to be an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity Our Pledge to Diversity, Equity and Inclusion: At Just Born Quality Confections, we pledge to create a workplace where associates feel inspired to bring their whole selves to work. We are committed to acting boldly with integrity, authenticity, and humility to listen, learn and grow. Part of this commitment includes creating an equitable environment for all associates and advocating for those whose voices are historically and chronically marginalized. Our purpose is to bring sweetness to people's lives and can only be fully realized by pledging to value all people, all races, all cultures, all religions, all love, all genders and all abilities, because Together We Are Better.