Customer Service Support - Compunnel : Job Details

We are seeking a Customer Service Support Specialist to assist in executing well-established customer service activities within the order management process. This role will involve order intake, confirmation, processing, and fulfillment while ensuring a seamless customer experience. Key Responsibilities

• Assist in identifying potential obstacles in the order management process and collaborate with internal teams to take corrective actions.
• Provide order status updates to internal stakeholders and escalate issues as needed.
• Support the generation of order-related documents in accordance with established procedures.
• Assist in resolving administrative or clerical process issues following defined procedures for order confirmation, processing, and fulfillment.
• Process customer orders, ensuring alignment with credit, contract terms, pricing, stock allocation, and transportation availability.
• Follow standard procedures related to order status, invoices, and contract balances, sharing relevant information with customer-facing representatives.
• Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, escalating more complex matters as necessary.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Two years of related work experience.
• Ability to complete a background check.

• Experience in order management, customer service, or administrative support.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.