Customer Service Support Manager - Service Wizard : Job Details

We are seeking a dedicated and detail-oriented Customer Service & Administrative Support Manager to lead and oversee our customer service and administrative operations in Hutto, TX. This role combines leadership, organization, and a customer-first mindset to ensure efficient processes and a positive experience for clients and staff.Key Responsibilities:

Customer Service Management:

• Supervise and support the customer service team to deliver exceptional service.
• Handle escalated customer inquiries, complaints, and issues, ensuring prompt resolution.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and analyze customer feedback to identify trends and opportunities for improvement.

Administrative Oversight:

• Oversee daily administrative operations, ensuring accuracy and efficiency in tasks such as data entry, scheduling, and reporting.
• Manage office supplies, equipment, and vendor relationships.
• Maintain organized records and ensure compliance with company policies and procedures.
• Assist with preparing reports, presentations, and documentation as required.

Team Leadership:

• Train, mentor, and evaluate team members to foster professional growth and productivity.
• Schedule and manage team workloads to ensure optimal performance and adherence to deadlines.
• Promote a positive and collaborative workplace culture.

Process Improvement:

• Analyze existing processes and workflows to identify areas for optimization.
• Implement new systems and procedures to improve efficiency and effectiveness.
• Stay up-to-date with industry trends and best practices in customer service and administrative management.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience).
• 3+ years of experience in customer service, administrative support, or a similar managerial role.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Familiarity with office management tools and procedures.
• Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications:

• Experience working in a small to mid-sized business environment.
• Knowledge of local customer service trends and community dynamics in Hutto, TX.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

How to Apply:Please submit your resume and a cover letter detailing your relevant experience and qualifications to [insert application email or link]. We look forward to hearing from you!#WIZPay Range$65,000-$80,000 USDAbout Service Wizard:Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we've set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you'll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You'll be surrounded with winning individuals driven to be the best.Privacy Policy