Customer Service Technical Content Author - Diverse Lynx : Job Details

JD- Customer Service Technical Content Author Location : Woodridge, IL (Day 1 Onsite ) Full time job Solid understanding of US English, including grammar and spelling.

• Experienced Information Developer/Technical Writer with more than 4 years of experience
• t least 2 years of writing/editing, technical illustration experience or automotive/truck support experience
• Hands-on experience with developing customer service documentation
• dhere to the Navistar style guidelines, and standards of accuracy
• Writing documents, validation of content, and editing work for publication
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Routinely interpret various source information which may include procedural mark-ups, engineering drawings, parts lists, draft assembly, and maintenance instructions
• dapt to production and environmental changes, and editorial processes
• bility to multitask, prioritize tasks, and interface with many personalities
• Develop draft illustration to support procedural/descriptive text using model file or existing artwork
• Familiarity with the automotive or trucking industry
• Knowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industry
• Experience with service tools and its specifications used for vehicle servicing
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• To work with cross-functional Teams
• Knowledge of XML and DITA XML authoring using PTC Arbortext Editor
• Work to improve the content and appearance of customer documentation continuously
• chieve expert product knowledge to produce quality materials and high-level technical solutions being developed
• Excellent analytical and problem-solving skills
• Experience in providing automation solution for Arbortext as per customer's requirement

• Development of appropriate documentation to support technical publication manuals
• The candidate must have bachelor's degree in engineering
• bility to communicate effectively across multiple levels of management

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.