Customer Service Technician - Standard Motor Products : Job Details

1. Job Title: Customer Service Technician.

2. Department: Electro-Mechanical Engineering

3. Reports Directly to: Quality Supervisor

4. General Scope of Position:

Logging, analyzing, and coordinating the processing of customer claims.

Communication focal point for Sales, Marketing, Helpline, Customer Service, Quality Alerts, and customers including online inquiries from the Catalog helpline.

5. Experience/Education Required:

Customer Service experience by phone and Email.

Experience or interest in automotive field preferred.

Experience Automotive Warranty Adjuster, or Collison Claims, or Auto Dealership Parts Department.

AAS or other degree in Automotive, Electrical, or Mechanical Engineering or Technology a plus.

6. Specific Duties:

Provides claims status and technical support to customer service technicians and sales department.

Logs Quality Concerns and Claims, performs analysis.

Maintains database entries and reports on evaluation status.

Works with Quality Manager, Marketing, Sales, Engineering & Manufacturing Units, to answer customer inquiries, and address customer product quality and experience concerns.

The estimated salary range for this position is $60,000- $65,000.

Please note that the salary range provided on the job posting does not include potential bonuses and other forms of compensation and, in some cases, may fall outside the range. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained.

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Other details

* Job Family Engineering

* Pay Type Salary

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* 37-18 Northern Blvd, Long Island City, NY 11101, USA