Customer Service/Ticket Agent - Concord Coach Lines : Job Details

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Concord Coach Lines is seeking a full-time, in-person, reliable, people-oriented person who enjoys helping customers and takes pride in their job. The open position is for a full-time, year-round ticket agent / customer service representative at our South Station, Boston, MA location. Shifts vary during our business hours of 7:30am-10:15pm. Weekend and holiday availability is required. Flexibility is a must.

Primary Duties and Responsibilities:

• Provide excellent customer service through strong communication with both passengers and co-workers, in-person and over the phone.
• Comfortable working independently and sometimes alone during your shift.
• Provide timely and accurate information to customers relating to schedules, pricing and policies.
• Processing of tickets using our ticketing system and/or online ticketing software in a courteous and efficient manner.
• Able to work independently and to multitask as needed. Frequently called upon to talk to customers, process tickets and adhere to tight schedules.
• Work closely with Drivers to quickly resolve passenger issues.
• Cash handling skills as well as an accurate and timely cash out at end of shift.
• Maintain regular and punctual attendance, and comply with all company policies and procedures.

Compensation and Benefits:

New hires are thoroughly trained and can expect a very competitive hourly rate of $19.00 per hour to start, with a review after 90 days plus a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance
• Company Paid Life and Short-Term Disability
• 401K retirement with company match
• Personal Time Off, Vacation, Holidays
• Flexible Spending Arrangement
• Employee Assistance Program
• Employees get to ride the bus for FREE!

Concord Coach Lines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.