Customer Service in Fraud-Hybrid Pay range $20.05/hr - Citi : Job Details

Perform investigation of potential fraud activity on existing credit card accounts. Respond to inbound client inquiries and assist with specific service-related requests and concerns. Provide solutions to client issues through the usage of all available resources under limited supervision. Complete assigned tasks in an accurate and timely manner. Consistently achieve individual and team performance targets. Contact card members to verify charges and recent activity to identify any potential fraud. Ensure a positive customer experience while. Determine specific verification procedures to be used in processing customers information. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issue...Customer Service, Fraud, Customer Experience, Service, Operations, Retail, Banking