Customer Services Trainee - Marvin : Job Details

Job Overview:

The Customer Services Representative will provide cross-functional support within the Customer Services department, handling a variety of responsibilities. This role involves interacting with customers via phone, email, or in person, researching customer inquiries to determine resolutions, and communicating solutions to both internal and external customers. Additionally, the representative will provide general administrative support as required.

This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Highlights of your role:

• Provide support for departmental functions within Customer Services.
• Offer administrative support to department supervisors.
• Demonstrate effective written and oral communication with a diverse range of customers.
• Manage multiple projects simultaneously with excellent attention to detail.
• Accept new assignments, learn new skills, assist team members, strive for continuous improvement, and stay current with industry trends.
• Understand company goals and metrics for customer service.
• Articulate well in written and verbal communication, composing professional documents (letters and emails) with accurate spelling and punctuation.
• Show empathy towards customers experiencing difficult service situations.

Compensation: $20.15 per hour You're a good fit if you have (or if you can):

• Clearly articulate, be concise, and use active listening skills with customers and internal teams in a positive manner.
• Effectively manage multiple projects and tasks.
• Possess a good working knowledge of Marvin systems and utilize them to their full potential (ICIM, Seibel, Microsoft Office, Online docs, OMS, MOS, Salesforce).
• Ability to solve varied problems using independent judgment, requiring analysis or interpretation of the situation.

Also want to make sure you have:

• Associate degree or 2+ years of college, or equivalent vocational/technical training.
• Maintain confidentiality and professional boundaries.
• Exemplify Marvin's values and culture.

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone's contribution to Marvin's success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.