Customer Solutions Specialist - J & J Staffing Resources : Job Details

Our Client is seeking a Customer Solutions Coordinator to join their office in Burlington, NJ. This is a full-time, Temp to Hire position paying $20.00-$25.00 an hour based on experience and the schedule will be Monday through Friday, 8:00AM-5:00PM.

Those interested will be required to register with J & J Staffing Resources. To begin your application, please visit:

Your responsibilities would include, but are not limited to:

Sales support:

• Assist the sales staff in preparing and submitting bids and proposals to prospective customers.
• Collaborate with the sales team to gather information and create accurate and comprehensive bid documents.
• Enter bid opportunities into the company's ERP system and maintain up-to-date records.
• Coordinate with the sales team to ensure timely follow-up on bids and proposals.
• Provide administrative support to the sales team, including scheduling meetings, preparing presentations, and maintaining sales materials.

Bid opportunity creation:

• Research and identify new bid opportunities in the landscaping industry.
• Utilize the company's ERP system and other resources to create new bid opportunities.
• Enter and maintain bid opportunities in the ERP system, ensuring accuracy and completeness of information.
• Collaborate with the sales team to prioritize and pursue bid opportunities based on company goals and capabilities.

Bid follow-up:

• Communicate with prospective customers to follow up on submitted bids and proposals.
• Provide timely and accurate information to customers regarding the status of their bids.
• Address any questions or concerns raised by prospective customers regarding the bidding process or the company's services.
• Collaborate with the sales team to develop strategies for improving bid success rates.

Job packet creation:

• Prepare comprehensive job packets for awarded projects, including all necessary documentation and information.
• Coordinate with the operations team to ensure a smooth handoff of awarded projects.
• Ensure that all required documents, permits, and approvals are included in the job packets.
• Maintain accurate and up-to-date records of job packets for reference and audit purposes.

Sales pipeline management:

• Maintain the company's sales pipeline information in the ERP system.
• Update the status of leads, opportunities, and bids in the sales pipeline on a regular basis.
• Generate reports and provide analysis of the sales pipeline to the sales team and management.
• Collaborate with the sales team to identify and address any bottlenecks or issues in the sales pipeline.

Submittal assistance:

• Assist the sales team in preparing submittals for awarded projects.
• Coordinate with the operations team to gather the necessary information and documentation for submittals.
• Ensure that submittals are accurate, complete, and submitted in a timely manner.
• Follow up with customers to address any questions or concerns related to submittals.

Requirements:

• Bachelor's Degree in Business Administration, Sales, or a related field
• Must have 2 years' experience in landscaping or construction
• Must have 2 years' experience using ERP systems and bid management software
• Excellent communication and interpersonal skills
• Proficiency in MS Office Suite

J & J pays WEEKLY and we offer Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a $$$ Referral Bonus $$$ !!!

If you have previously registered with us, please call your local office and we can update your status over the phone. You can find a list of J & J locations on our website:

Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. Put your trust in J & J. We look forward to working with you!