Customer Specialist - KnitWell Group : Job Details

Sales and Service:Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships. Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust. Proactively plan and organize customer contacts Demonstrates strong planning and organizational skills proactively contacting customers to build and deepen relationships in ways that are relevant, timely and meaningful to the customer. Active participant in community/store activities and events that promote the Brand when appropriate or available. Uses a Monthly Playbook to organize and monitor/track customer engagement activity. Helps to drive total store sales through effective floor supervision during the absence of another member of management. Business Acumen:Stays abreast of the business and competitive landscape, fashion trends and key business drivers to identify opportunities to create an exceptional customer experience. ...Customer Specialist, Customer Experience, Specialist, Operations, Customer Engagement, Retail