Customer Success Advocate- Sage Intacct - SAGE GROUP PLC : Job Details

Job Title Customer Success Advocate- Sage Intacct Job Description We are searching for a Customer Success Advocate (CSA) to work as part of the Customer Success Organization at Sage Intacct. Our team is focused on improving Customer Satisfaction as measured by our Net Promoter Score (NPS), minimizing renewal churn by improving product adoption, and promoting Sage Intacct's Customer for Life program as it relates to customer milestones, references, and Community involvement. In this role, you will act as the leading product expert for Account Manager inquiries, and increase product adoption based on your interactions with Sage Intacct customers as product-related questions arise. *This is a hybrid role: 3 days/week in office* Key Responsibilities •Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions •Act as a Subject Matter Expert in Sage Intacct solutions and module add-ons •Help drive Product Management roadmap through the voice of the Customer •Work alongside Customer Strategy & Value Teams to drive product adoption •Monitor product usage and patterns •Recommend training paths for success by customer role •Support escalation management •Customer Account Review participation leading Value Assessments •Aid in development and execution of customer onboarding deliverables •Participate in Community Q&A Qualifications: •Minimum 2+ years' experience implementing, conducting demonstrations, or using Sage Intacct •Accounting & Sage Intacct product experience required •Professional services, solution consulting, or consulting backgrounds desired •Confidence interacting with customers, reviewing complex requirements and providing detailed solutions •Ability to work across functional teams (Professional Services, Support, Product Management, Engineering, Sales etc.) •Bachelor's Degree in Business, Accounting, or related field required Plenty of perks: •Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) •Comprehensive health, dental and vision coverage •401(k) retirement match (100% matching up to 4%) •32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) •18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date •5 days paid yearly to volunteer (through Sage Foundation) •$5,250 tuition reimbursement per calendar year starting 6 months after hire date •Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) •Library of on-demand career development options and ongoing training offerings What it's like to work at Sage: Careers homepage - Glassdoor reviews - LinkedIn page - #LI-RM1 Function Customer Operations Country United States Office Location Atlanta;Lawrenceville;Austin;Beaverton Work Place type Hybrid Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites. We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at [email protected] for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status. EOE AA/M/F/Vet/Disability Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster: