Job Location : Little Ferry,NJ, USA
Why Work Here
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Job Description
The isolved Customer Success Ambassador is a role in customer success that strives to build trusted advisor relationships with our customers to help them build self-sufficiency in achieving more value in utilizing our isolved HCM solution. The Ambassador is responsible for all aspects of direct client account success, including training, on-boarding, adoption, and retention through digitally led engagement. The CSM/CSA is the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Executives, and other cross-functional teams. Additionally, during M&A activity, the Ambassador is responsible for customer profiling and communication that facilitates the customer's successful transition to isolved HCM and isolved service environment. The ideal candidate will have a solid background in HRIS solutions and understands the typical HR processes and customer needs, experience in using or implementing SaaS or in-house systems.
Core Job Duties
Minimum Qualifications
About Isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
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