CUSTOMER SUCCESS ASSOCIATE - Pro-Vigil : Job Details

Customer Success Associate Company Overview: Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. No other monitoring and live surveillance company deters crime in as little as 18 seconds. That's faster than the speed of crime. We prevent crime in 97% of all instances, and we view over 1 million events per day, making us the most reliable live monitoring and surveillance company. It's not just our surveillance that's fast, our US based customer support team is available 24/7 to assist our customers.Job Overview: The Customer Success Associate will be responsible for handling questions, comments and complaints regarding Pro-Vigil products and services. Will assist customers, via telephone, email, or tickets, with the ultimate goal of providing a positive customer experience and to enhance the relationship between Pro-Vigil and our customers. Work Schedule: M-F 10a-7pPay Rate: $15.00 per hourMain Responsibilities:

• Create and maintain customer relationships by listening and understanding the customers' needs and providing resolutions through first call resolution, troubleshooting, or escalating customer issues
• Assist customers via inbound calls, emails, and tickets
• Perform follow-up outbound calls when first call resolution was not attained
• Ensure customer satisfaction by responding to customer inquiries and concerns in a courteous and timely manner.
• Develop deep knowledge of Pro-Vigil systems and technology
• Responsibilities may include Knowledge Center and Standard Operating Procedures documentation
• Document all customer interactions and other information as required
• Other duties as assigned.

Job Requirements/Preferences:

• HS Diploma/GED required
• 1 year of customer service/support experience preferred
• Previous call center, customer service or support or banking or retail experience preferred
• Basic computer skills
• Great communication and interpersonal skills
• Great customer service skills such as de-escalating customers and proper email response etiquette preferred
• Ability to multitask and be detailed oriented
• Exhibits the ability to prioritize tasks and complete them
• Stable work history
• Ability to successfully pass background check and drug screen is required