Customer Success Associate - Little Leaf Farms : Job Details

The customer success representative is primarily focused on communicating with customers and entering sales orders into LLF's internal system. DUTIES AND RESPONSIBILITIES:

• Receive orders from customers and process them into Little Leaf Farm's Netsuite ERP
• Communicate with buyers and customer fulfillment teams to ensure successful order execution.
• Assist Little Leaf Farms AR team in the customer invoicing process.
• Work with customer fulfillment teams to correct any discrepancies among sales orders.
• Assist in other daily sales operations roles such as samples, data entry, and logistics.
• Communicate sales order passings to relevant customers
• Always work to streamline and improve daily order fulfillment processes.

• Associate degree in business administration, supply chain management or a related field, or equivalent combination of education, training and/or experience.

• Bachelor's degree in business administration, supply chain management or a related field.
• 5-10 years' experience in customer service. Ideally in produce
• Ability to work independently, handle multiple tasks and problem solve effectively.
• Excellent verbal and written skills.
• Strong computer skills in Microsoft® Office Suite (Access, Excel, Outlook, PowerPoint, Publisher, Word).
• Strong detail-oriented and resourceful mindset.