Customer Success Associate - LeadsPedia : Job Details

LeadsPedia is looking for an on-site, in office Customer Success Associate to join our growing team. As a CSA, you will be focused on every aspect of the customer experience and will be providing daily support and service to our customers.

Responsibilities

• Exceptional Support: Deliver top-notch customer service through one-on-one interactions via LiveChat, phone, email, and support tickets.
• Customer Experience: Ensure every customer feels appreciated and valued, leaving each interaction with a positive impression.
• Cross-Functional Coordination: Collaborate closely with Customer Management and Product Development teams to provide valuable insights into customer needs and feedback.
• Ticket and Integration Expertise: Become a LeadsPedia system expert, assisting customers with their support tickets and integration requests. Don't worry—we'll provide comprehensive training to help you excel.
• Documentation Mastery: Update and create documentation for our Platform/Portal, empowering customers to be happy and self-sufficient.
• Professional Development: Participate in cross-functional projects with growth opportunities, such as customer insights, operations, learning & development, and quality assurance.
• Career Growth: This role is just the beginning! We'll train you from the ground up and help you explore new roles within LeadsPedia if desired.

Qualifications

• Bachelor's Degree required
• At least 1 year of experience in a Customer Support role, preferably in a Enterprise SaaS (Software as a Service) environment
• You have excellent communication skills and can translate technical jargon into layman's terms anyone can understand.
• You are persistent in following up on issues & projects that need to get done
• Technical aptitude and willingness to learn is crucial
• Some travel (less than 10%) may be required for this position

We are interested in you because: You are YOU! Here at LeadsPedia, we find that a variety of backgrounds and interests can excel in this role. As a result, our team is diverse and collaborative and we would love to add more to that.

About Us:

LeadsPedia is a hosted Lead Distribution and Call Tracking and Routing Software that provides our customers with advanced validation, verification, routing, and monitoring capabilities. With LeadsPedia, it's easy to see the information you care about in one place and use it to make faster, better informed decisions.

A Few of Our Benefits

• Market-competitive compensation - compensation commensurate with experience.
• Comprehensive Healthcare, Dental, and Vision
• Catered lunches
• Flexible PTO
• Regular Team Outings
• A brand new office

This position is based in Franklin, TN. Apply and do something different.