Customer Success Associate (Mid Level) (Remote) - Big Rock Storage : Job Details

We need an enthusiastic and dedicated Mid-Level Customer Success Associate to provide outstanding customer service and support to our customers. The ideal candidate we need should have a strong customer service background, excellent communication, and problem-solving skills, and be able to work in a fast-paced environment.

Requirements:

2+ years of experience in customer service or a related field

Excellent communication and customer service skills

Proficient in MS Office, CRM systems, and other related applications

Able to multitask and prioritize tasks efficiently

Able to work independently and as part of a team.

Excellent time management skills and ability to multitask

Positive and professional attitude

Duties:

Maintain records of customer interactions, transactions, and comments

Create and maintain customer accounts

Collaborate with other departments to resolve customer issues

Monitor customer feedback and provide recommendations for improvement

Troubleshoot and resolve customer issues

Maintain customer records in the customer relationship management (CRM) system.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Our Mission:

BIG Rock Storage takes pride in offering a simple and hassle-free self-storage experience for all of our customers in Springville, AL. We make sure our storage units are clean, secure, and ready to rent. We also focus on offering a wide variety of storage unit sizes and types to make sure we can handle any self storage need that you may have.

Benefit:

Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending Company paid life, accidental death insurance, and exclusive vendor discounts and many more.