Customer Success Enablement Principal - Ceridian : Job Details

Customer Success Enablement Principal

Ceridian

Job Location : all cities,PA, USA

Posted on : 2025-01-15T07:36:43Z

Job Description :
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States About the opportunity The Customer Success (CS) Enablement Principal is responsible for the evaluation, design, development and deployment of Customer Success enablement globally. Goals would include ensuring that business decisions around customer success, operational cadences, leadership skills and values affecting CS teams are enabled, adopted and leaders are ready to execute for greatest impact. This individual will partner with GTM Enablement and will ensure consistent, strategic communication and interactions with CS Leadership and Human Resource executives on high-profile projects and initiatives. The CS Enablement Principal must ensure the Dayforce strategy and plans are effectively communicated, behavior change occurs, and coaching is conducted to reinforce the desired results. Reporting to the VP CS Strategy and Programs, the Principal will work closely with the CS Teams and will have the Global Head of Customer Success and their direct reports as key stakeholders. Additional cross functional team interactions (e.g. P&T) will be required to drive CS goals in the organization.What you'll get to do
  • Strategize with CS Leadership to drive organizational CS team readiness.
  • Develop and execute on the CS enablement roadmap
  • Provide proactive thought leadership around new retention, revenue initiatives and programs that impact customer facing KPIs
  • Lead and develop interactions with CS leaders about CS solutions and their role in improving processes
  • Collaborate with internal enablement teams to impact the culture and deployment of CS effectiveness within the DF GTM ecosystem
  • Work with autonomy to define, solve for problems and implement solutions proactively, utilizing strong problem-solving skills to deliver customer-focused solutions.
  • Manage multiple tasks and plans for critical and time-sensitive initiatives and/or projects.
  • Emulate Dayforce Values in all interactions.
Skills and experience we value
  • Bachelor's degree (BA or BS) or equivalent relevant work experience.
  • Extensive Experience (5+ Years) working in a CS enablement function
  • Possess executive presence and expert level business acumen in customer success leadership, go-to-market strategy execution, and customer facing personnel coaching
  • Proficient in Salesforce.com and other CS tools
  • Demonstrated understanding of SaaS product development and market readiness process.
  • Strong analytical skills.
  • Previous program management experience with the ability to lead a cross-functional program/project (e.g. 5-10+ yrs. in CS Enablement)
  • Ability to address cross-functional and cross-organizational issues independently.
  • Ability to find needs, design enablement solutions, and deliver solutions to leaders with credibility and impact.
What would make you really stand out
  • Deep CS Enablement acumen, leadership experience.
  • Strong communication skills.
  • Strong in-person and virtual presentation skills.
  • Elevated level of self-organization
  • Ability to influence others at all levels.
  • Demonstrated innovation and creativity while ensuring continuous high-quality output.
What's in it for youDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions. Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent RecruitingBeware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:
Apply Now!

Similar Jobs ( 0)