Employer Industry: Scientific Data and AI Cloud
Why consider this job opportunity:
Competitive salary and equity in a fast-growing companyGenerous paid time off (PTO)100% employer-paid benefits for all eligible employeesSupportive, team-oriented culture of continuous improvementFlexible working arrangements with the option for remote workWhat to Expect (Job Responsibilities):
Deliver an elite customer experience by employing a customer-centric approachOwn all aspects of customer relationships, including retention, expansion, and satisfactionManage the renewal experience and identify new scientific business case opportunitiesProactively engage with existing customers to ensure continued adoption and satisfactionCapture and analyze customer feedback to resolve issues in a timely mannerWhat is Required (Qualifications):
Minimum of 7+ years of Customer Success, Professional Services, or Consulting experience in an Enterprise SaaS environmentExperience in a cloud data customer success teamStrong understanding of software development and cloud-based data infrastructure (AWS, GCP, Azure)Ability to build trust with Senior Level Business, Scientific, and IT leaders in top-tier BioPharma companiesSelf-motivated and adaptable, thriving in a fast-paced startup environmentHow to Stand Out (Preferred Qualifications):
General understanding of Life Sciences R&D processes and scientific conceptsGeneral understanding of SQL and table designBS or M.Sc. in Biology, Biotechnology, Bioengineering, or Information Technology5+ years of experience in Life Sciences, SaaS/PaaS, or software-based tech company#J-18808-Ljbffr
