Customer Success Manager (Hybrid) Sports Tech (Freelance) - OWQLO : Job Details

Job Title: Customer Success Manager (Hybrid) Sports Tech - Freelance

Join OWQLO as a Customer Success Manager y be part of the revolution in sport management!

Types of employment Contract: Freelance

Are you looking for a rewarding career in a dynamic, industry-leading company that is experiencing rapid growth? If so, this is your chance! Join OWQLO and be part of the revolution in sports management!

At OWQLO, we are transforming the way sports organizations are managed worldwide, and we are looking for a passionate and experienced Customer Success Manager to manage client accounts in the most efficient way to generate sales for the business. If you are passionate about the world of sports, have experience in product testing and love the idea of working with renowned organizations such as LaLiga, JrNBA, Caldern Foundation, Bara Academy or ProHoops, we want to meet you!

We offer a close and collaborative environment. We have a very horizontal structure and a very fresh culture. Communication is very important and we encourage everyone to always give their constructive opinion.

What are we looking for?

We are looking for a Customer Success Manager who will join our fantastic North America team and will manage a portfolio of existing and potential North American accounts, build strong and long-term client relationships, develop account management strategies, and collaborate with internal teams to deliver solutions that meet clients' needs.

Responsibilities

• Work closely with other departments such as product, sales and marketing.
• Define, implement strategies and action plans to achieve sales targets and other relevant objectives.
• Partner with your colleagues in a supportive atmosphere that fosters continuous growth and learning.
• Act as a POC between Owqlo and clients
• Join events, trade conference, competitions, etc
• Introduce the Owqlos suite of tools to prospective clients
• Manage the international client portfolio
• Collaborate with internal teams and external stakeholders
• Provide comprehensive onboarding and training to empower customers to fully utilize our product's capabilities to old and new stakeholders
• Deeply understand our products to proactively guide clients
• Build strong and long-term relationships with our clients, understand their needs and ensure their success
• Assist customers in aligning their goals with their challenges.

Requirements

• At least 1-2 years' experience as Customer Success Manager, Account Manager, Business Development, Ecommerce or in a similar position
• You are based in New York or willing to relocate
• Fluent/ Native in English is mandatory. Advanced Spanish is desirable.
• Experience in B2B. Preferible within Ecommerce space.
• Experience working in a sport environment (sport events, sport academies, couching, sport staff,etc )
• Experience working with international clients
• Legally authorized to work in USA
• A customer-focused mindset
• Proactive and natural problem-solving, someone who anticipates potential issues and proactively develops solutions.
• Outstanding account management and customer service skills
• Excellent written and verbal communication skills
• Good Excel skills
• Good listener: understands customer needs and stakeholder perspectives.
• A data-driven profile with a proven ability to translate data insights into actionable business decisions

What We Offer

• Types of employment Contract: Freelance
• Hybrid work format (3 WFH days)
• Flexible working hours
• Work in a leading company in its sector that is constantly committed to innovation ????
• Work on cutting-edge technology projects and be part of a multidisciplinary team of professionals with passion for what they do
• Dynamic, fun atmosphere!!
• 10 days of vacation ?? + christmas week + 2 personal days! (Around 17 days!)

Hiring Process

If you are interested in this role, this is your chance! Submit your CV today. For more information, please contact Esther Helln at [email protected]. We look forward to hearing from you!