Customer Success Manager - Versatile Credit : Job Details

About Versatile Credit:

At the heart of the embedded financing revolution, Versatile Credit stands out as a clear leader. With a strong brand and results, Versatile is innovating in the lending space to connect lenders, businesses, and consumers with seamless financial solutions. Our culture celebrates quick learners and problem solvers eager to drive change.

The Role:

We're on the lookout for a Customer Success Manager (CSM) to work hand-in-hand with our customers to ensure they achieve their desired outcomes with the company s products or services, leading to high satisfaction and retention rates. You ll blend a deep understanding of our products and services with a keen pulse of our customers wants, needs, and desires to ensure our customers never consider an alternative solution to their embedded financing needs.

Your Impact:

• Customer Engagement: Drive product adoption and utilization for our customers to ensure they are getting the most out of our solution.
• Cross-functional Liaison: Be the vital link between Sales, Project Management, and Engineering to convey the wants and needs of the customer.
• Proactive Problem Solver: Engage with customers to identify potential roadblocks or issues in a proactive manner.

Who You ll Do:

• Serve as the primary point of contact for customers, building and maintaining strong relationships.
• Understand customers' business needs and objectives to effectively position our products/services and drive value.
• Onboard new customers effectively, ensuring they understand how to use products or services to their full potential.
• Conduct Business Reviews with customers to monitor health indicators, and proactively identify and address potential issues to minimize customer churn.
• Provide ongoing education and support, facilitating product adoption and engagement.
• Act as a bridge between customers and the product team, conveying feedback and advocating for product improvements.
• Track and report on key metrics related to customer satisfaction, retention, and revenue growth.

What You ve Done

• Proven experience in a customer-facing role, such as customer success or account management
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Excellent problem-solving skills and the ability to think strategically.
• Experience working with CRM software (e.g., Salesforce) and other customer success tools is a plus.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.

What We Offer:

• A role at the forefront of an industry.
• A culture of innovation, where your ideas can make a difference.
• Competitive compensation, flexible working, and comprehensive benefits.

At Versatile Credit, we strive for a diverse and inclusive workforce, and are committed to providing Equal Employment Opportunity to all applicants and employees. We have worked to create a culture that promotes new and diverse viewpoints, as well as open collaboration at all levels of our organization. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.