Job Location : New York,NY, USA
Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each user, wherever they need it, within an intuitive, self-service experience. This radically improved product content experience deepens product usage, prevents frustration-driven churn and reduces burden on support. Using proprietary analytics, Zoomin provides actionable insights that guide decision-making across the enterprise.
As a Customer Success Manager (CSM) in our New York City office, you will be the dedicated point of contact and success partner for assigned clients, playing a pivotal role in ensuring they get the full value from our products. This will mean developing strong relationships with our customers and understanding their business needs. You will be their advocate with our internal teams, and you will be their guide to our products and services, sometimes training on new features, sometimes identifying new opportunities or empathetically problem solving an issue. Underwriting all of this activity will be a strong focus on and understanding of the power of data and measurement.
This role will be based in the US, preferably in New York City.
Responsibilities
Requirements:
Benefits:
Salary Target - $115K - $125K + Bonus
Zoomin is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.