Customer Success Manager - Anyword : Job Details

About Anyword

We're on a mission to revolutionize how marketers, writers, and innovators create their marketing content.

With tools like ChatGPT 🤖 taking the world by storm, it's clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers… how do we know what will actually work?

Your words matter, and Anyword was built to ensure that they resonate. Since 2021, we've been building a platform to help both the world's largest brands and its next rising stars actually move, inspire, and drive their audiences forward.

We've built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now we're looking to you to help change the world with us!

Our supporters and believers

Marketers and writers create their best, record-setting work across companies like Amazon, Red Bull, the New York Times, Ted Baker, Sony, and more.

In the last quarter, we've crossed 1,000,000 active users on the Anyword platform.

We're backed by Innovation Endeavors, founded by former CEO of Google, Eric Schmidt, and Dror Berman. In 2022, we raised our Series B for $21 million and are on track to continue significant growth across all parts of our business

With 2,000+ new sign ups to our platform everyday, our momentum is only growing more and more everyday. And you'll have an opportunity to directly impact where we are headed as a company.

About the role

We've been fortunate to enjoy rapid growth and adoption by thousands of customers, and actually, we're just getting started. As an Associate Customer Success Manager, you will join a small team that moves fast.

Together with the team, you'll be responsible for some of the most strategic initiatives at the company, provide top-notch service to our customers, and support the rollout of new products to the market.

You'll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features. You will also significantly shape the company's future by creating value for our existing and new customers. A successful ACSM at Anyword will critically evaluate the business, our team, his or her own performance, and our processes with a growth mindset. Failure is expected and encouraged because that's where we learn. And finally, you'll join us at an exciting and challenging time of fast growth, with ample opportunities to learn and grow with us.

Responsibilities:

• Help customers succeed and provide support on all levels: technical, business, and product
• Deliver excellent support to customers, understand their needs, and ensure their success at scale
• Serve as the main point of contact while acting as a liaison between clients and the rest of the Anyword team
• Not only provide customer training, but consult our clients on how they can best incorporate Anyword in how they operate
• Maintain a comprehensive and updated knowledge base, enabling our customers to build technical mastery self-sufficiently
• Host webinars rooted in the context of our customers' most common & impactful marketing challenges
• Identify customers with growth potential with data
• Work together with the marketing and product teams to push top customers toward success and high product engagement
• Educate new customers through marketing materials and product documentation
• Provide internal customer feedback
• Leverage data to demonstrate how Anyword has impacted our customers and identify areas of risk & opportunity in your book of business
• Analyze customer usage data, gather insights and learnings, and establish new processes and product requirements
• Fail forward. We encourage you to think and act quickly and test new ideas

What do our perks look like?

• Hybrid work environment
• Uncapped, accelerated monthly commission structure
• Pre-IPO Equity
• Top salaries for top talent
• Competitive medical, dental & vision insurance for you and your family
• 401(k)
• Top health care, dependent care and commuter benefits

Requirements

• BA/BS degree
• 3 or more years in a SaaS company in a customer-facing role - a must
• Experience with Zendesk - an advantage
• Excellent verbal and written English communication skills
• Strong Excel skills (pivot tables, basic formulas, VLOOKUP)
• Strong analytical, problem-solving skills
• Ability to quickly execute solutions resourcefully and independently
• High level of dedication and determination to succeed
• Basic experience with SQL querying - an advantage
• Outstanding capacity for multitasking
• Experience with HubSpot (or equivalent) - an advantage
• Experience with Tableau (or equivalent BI tools) - an advantage
• Previous data analysis experience - an advantage

What do our perks look like?

• 4 Days in Office, 1 Day WFH
• Uncapped, accelerated monthly commission structure
• Pre-IPO Equity
• Top salaries for top talent
• Competitive medical, dental & vision insurance for you and your family
• 401(k)
• Top health care, dependent care and commuter benefits