Customer Success Manager - MarkeTeam Foodservice : Job Details

MarkeTeam Foodservice has been providing expert foodservice solutions for over 55 years while being a manufacturer's representative of some of the most innovative foodservice equipment and supplies brands in the industry. We believe in products that are reliable, that increase efficiency and productivity, and

that ultimately drive profits for foodservice operators.

CUSTOMER SUCCESS MANAGER - VANCOUVER, WA

Are you faster than Amazon and smarter than Google? Attention to detail and accuracy is essential. We all wear many hats so if you are tenacious, competitive and resilient, can communicate professionally and are skilled in time

management we have the job opportunity for you!

What You Can Expect from MarkeTeam Foodservice:

• A generous compensation package
• Comprehensive benefits include 401K with a 3% Safe Harbor contribution and profit sharing
• Medical, vision and dental insurance; employee paid in full by MarkeTeam Foodservice. Dependent care available
• $25,000 life insurance and $25,000 AD&D policies for you, paid for by MarkeTeam Foodservice
• Long Term Disability for the employee, paid for by MarkeTeam Foodservice
• A “Cafeteria Plan” (aka a Flexible Spending Account) for medical and dependent care expenses
• Eligibility to purchase supplemental insurance policies at group rates from AFLAC at the employee's discretion
• Two weeks paid vacation pro-rated upon hire date.

After 5 years – 3 weeks vacation

After 10 years – 4 weeks vacation

After 20 years – 5 weeks vacation

• Sick leave accrual beginning with first full month of employment
• Seven paid holidays
• Inside team that will ensure proper training to make you successful!

What MarkeTeam Foodservice Expects From You:

This isn't your typical customer service position - which is why our team carries the title of CUSTOMER SUCCESS MANAGER. Their job is to support and partner with our Outside Sales Team and ensure our customers and manufacturers have the assistance they know to expect and the information necessary to guarantee success with any project.

Some key Responsibilities Are But Not Limited To:

• Outside and inside sales personnel support - follow an opportunity to the end and WIN!
• Quote generation - nobody buys without a price!
• Project management
• Extensive use of SalesForce - our CRM
• Manage an outlined territory and the opportunities it brings - from your desk!
• Phone support
• Responding and following through on customer requests
• Monitor/supervise all personnel tasks to ensure completion in support of the overall sales effort. This includes monitoring quotations, sales order entry, project follow-up, and accurate data entry throughout.

Requirements and Qualifications

Some of the “non-negotiable” requirements of the position include:

• 3+ years of customer service experience
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Experience with MS TEAMS and SalesForce would be considered a plus
• College degree
• Highest levels of self-discipline
• High-end Awareness (you PAY ATTENTION and it shows!)
• The strongest of follow-up skills (you do what you say you will do…PLUS ONE), including a sense of urgency
• Strong organizational and project management skills with the ability to multi-task and manage timelines
• Must bring a mindset to do what is necessary to get tasks done in a deadline-driven environment
• Will professionally and socially build relationships with customers and manufacturers
• Possess the ability to uphold the company brand, culture, and values
• Willing to be held highly accountable for your actions—every day (to yourself, your company, and the channel)

Are We the Right Fit?

Please send the following information to DeeAnn Ferguson at [email protected]

• Resume
• Cover letter

Visit MarkeTeamnw.com to learn more about us and the manufacturers we represent. You can also check us out on most social media platforms.

• Facebook: www.facebook.com/MarkeTeamFoodservice
• Instagram: www.instagram.com/marketeam_foodservice
• LinkedIn: www.linkedin.com/company/marketeam-foodservice/
• TikTok: www.tiktok.com/@marketeamfs
• Youtube: www.youtube.com/@MarkeTeamNW