Customer Success Manager - Tradebe : Job Details

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Job Req ID: 4121

Date: Dec 3, 2024

Tradebe Site: Tradebe Merrillville Office

Location:

Merrillville, IN, US, 46410

Department: Customer Services

Business Line: Environmental Services & Global Functions

Customer Success Manager

Description:

Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and evolve as we maintain our firm commitment to propelling the circular economy and creating a more sustainable world. We actively contribute by managing all kinds of environmental liabilities in a safe and sustainable manner, focusing on reusing or recycling raw materials and energy, and being dedicated to meeting our customers' environmental goals. In the United States, Tradebe Environmental Services has 30 sites and serves customers from a broad range of markets, from petrochemicals to aerospace and hospitals, with unparalleled safety and quality standards.

The Opportunity

We are seeking a dynamic and motivated Customer Success Manager to join our team! Responsible for building and strengthening customer relationships to promote retention, loyalty, and advocacy, you are the primary day-to-day point of contact for some our most critical customer. Building rapport, proactively identifying and solving customer and company issues and, identifying and capitalizing on business opportunities is foundational.

You will be instrumental in developing and sustaining strong relationships with customers, understanding their goals, and proactively identifying opportunities to provide value.

The ideal candidate thrives on improving customer intimacy and confident with technical knowledge required for success in the Environmental Services industry.

Key Job Responsibilities

* Customer Onboarding: Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation.

* Serve as the critical, non-selling point-of-contact for assigned customer accounts, fostering strong relationships and trust.

* Conduct regular check-ins with customers to understand their evolving needs and challenges.

* Monitor customer usage and adoption of our products and services, providing internal and external recommendations for optimization.

* Participate in strategic account management planning, including pricing and renewals.

* Identify, document, and connect team members to cross-selling opportunities.

* Identify, document, and connect stakeholders through the customer's organization to deepen customer partnerships and wallet share capture.

* Lead the development of content assets, data, and insights with the support of the Revenue Operations and Operations team to make impactful customer reviews.

* Provide customer-facing reports and key metrics to ensure we are meeting our performance goals.

* Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly.

Key Job Responsibilities

* Bachelor's degree in Business Administration, Environmental, Chemistry, or related field required.

* 5+ years of experience in a customer success, customer experience, or technical role in the industry. Additional experience in lieu of a Bachelor's degree will be considered.

* Previous customer success experience, sales, or account management experience.

* Strong business acumen with knowledge of market and industry drivers.

* Impeccable communication skills, including verbal, written, and presentation skills.

* Customer-centric mindset with a win-win mentality.

* Knowledge of best practices in customer success and retention.

* High work capacity, dependable, results-oriented, and a strong sense of urgency.

* Ability to travel 10-20% for customer meetings (quarterly).

* Proficiency in SAP is highly desirable.

* Previous experience with environmental services or waste management.

* Knowledge of RCRA and waste profiling is highly preferred.

What Does the Interview Process Look Like?

We believe in a transparent hiring process that values everyone's time and engagement. Candidates should expect the hiring process to follow the order below. At any point in the process, candidates may be declined.

* Selected candidates who have completed the application will be invited to schedule a 30-minute screening call via Teams with of our talented Recruiters.

* Next, candidates will be scheduled for an in-person interview day that includes,

* 30-minute interview with 1-4 team members representing critical stakeholders for the Customer Success Manager role. This can include Sales partners and other stakeholders.

* 30-minute interview with the Customer Experience HRBP

* 45-minute interview with the Director, Customer Experience.

* Finally, candidates may be scheduled for a Teams interview with the EVP, Sales Operations and Strategy, if necessary.

Why Tradebe is Right for You

* Competitive pay and benefits

* Student loan repayment assistance

* Generous vacation and sick plans

* Medical (including telehealth), dental and vision

* 401k Retirement match

* Flexible spending accounts (FSA)

* Health savings accounts (HSA)

* Agency paid, basic life and AD&D insurance

* Career ladders, professional development, and promotion opportunities

* Leadership opportunities

* Great work environment and culture

* And MORE!

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law

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