Customer Success Manager - Infosys : Job Details

Job Description

Infosys is seeking Customer Success Manager. This role is to help enhance and expand our Software-as-a-Service (SaaS) Healthcare product offerings. Join a team of highly motivated technology team that work at startup pace in a large corporation.

Required Qualifications:

* Candidate must be located within commuting distance of Phoenix, AZ or be willing to relocate to the area. This position may require travel in the US

* Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

* 11 years of Software services or Software product experience.

* 5+ years of overall experience with a Software product organization as a Customer success manager or above

* Experience with enterprise scale Program Management of Digital Transformations in Payer, Provider or PBM Organizations

* 8+ Experience working with Payer, Provider or PBM Organizations

* Knowledge of software development security, cryptography and Cloud security.

* Knowledge of various open-source software and development tools

* 3+ years of SaaS implementation experience is strongly preferred

* Strong & effective communication.

* Experience with a variety of problem-solving techniques.

* Knowledge of Plan Sponsor & Product, Enrollment & Billing, Provider Data Management, Provider Network Management, Claims, Encounters, Medicare and Marketplace Risk Adjustment

* Must have Agile Product Development Methodology

* Strong analytical ability with exposure to data science and automation.

* Thought leader on process improvement methodologies

* Ability to work with distributed teams in India and US and across time zones.

* Take complete ownership for ensuring success of all implementations.

* Communicating and facilitating discussions/decisions and impacts to key stakeholders across customer organizations both with business and IT teams.

* Demonstrate core SaaS platform features and capabilities to key stakeholders across business and IT

* Track and manage billing for 2-3 tenants.

* Implementation and deploying software-as-a-service (SaaS) applications with popular public cloud platforms and Integrating SaaS Products with on-premise systems.

* Be the first level of escalation for 2-3 tenants and be able to pull together internal teams to resolve critical issues

* Manage and present monthly and quarterly platform and team metrics to SLT levels

* Support development, monitoring and track implementation project plans that includes internal and external teams.

* All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications:

* Sound knowledge and experience on Agile. SAFE Agile experience certification is preferred

* Experience and desire to work in a management consulting environment that requires regular travel

* Planning and Co-ordination skills

* Good Communication and Analytical skills

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.