Customer Success Manager - Riverside Insights : Job Details

As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical accounts. By efficiently leveraging our various technology platforms andnurturing customer relationships, you'll play a pivotal role in driving customer success. This individual will play a critical role in expanding ImPACT Application's reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.In this role you will get to:

Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns

Conduct regular check-ins (QBRs) and communication touchpoints

Drive revenue growth and upsell opportunities with some of the business' largest clinical and healthcare accounts

Identify and work with Sales team on expansion and cross-sell opportunities

Convert active customers to new SaaS subscription model

Advocate on behalf of our customer needs to the Product teamMinimum Requirements:

2+ years of experience in Customer Success or Account Management, preferably within HealthTech/MedTech industry

Experience carrying a quota

Experience in B2B SaaS business

Fluency with CRM systems, preferably Salesforce and/or Totango

Proven track record of developing and implementing renewal strategies

Skill in understanding customer needs and helping them tailor product usage to meet their objectives

Ability to effectively manage a larger customer base, ensuring regular interactions and issue resolution

Exceptional communication skills, both written and verbal

Proficiency in building and maintaining strong customer relationships, ensuring their needs and concerns are addressed

Ability to navigate multi-stakeholder accounts and develop relationships with key decision-makers

Experience in start-up / fast-paced business is a plusPhysical Requirements for this position:

Remote

Travel 1-2 times a year for off-site team meetings or conferences

May require stationary positions (sitting or standing) for extended periodsBenefits:

Medical, Dental, and Vision plans

Company paid basic life and AD&D insurance

Company paid short-term and long-term disability

Supplemental life insurance options

Company paid Employee Assistance Program (EAP)

Retirement plan with discretionary company matching

Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Premium subscription to Calm for employee and dependents

Company paid time off (PTO)

13 named holidays, 2 floating holidays, and 4 early-release half days

Quarterly Focus Days

Flexible work arrangements

Work-from-home expense reimbursement

Tuition Reimbursement Program

Company orientation and 30/60/90 Day OnboardingWho is Riverside Insights?Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.Why Join Our Team?At Riverside Insights, achieving real results for students and educators is more than talk - it's what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you're ready for an ambitious, collaborative environment, Riverside is the place for you.Riverside Insights is an Equal-opportunity Employer:Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Our Commitment to Diversity & Inclusion:At Riverside Insights, every employee has the right to a welcoming and inclusive workplace where their diverse backgrounds, experiences, and perspectives are valued and celebrated.Thank you for considering joining our growing team and our mission to help elevate potential globally! Please check out to learn more about our work. #J-18808-Ljbffr