Customer Success Manager - Aegis Worldwide : Job Details

Role Overview

We are seeking a motivated and detail-oriented Deployment & Customer Success Manager to oversee the implementation of advanced AI-driven solutions across manufacturing lines in the North America region. This role is a blend of technical deployment, customer engagement, and strategic account management, focusing on maximizing product adoption and ensuring long-term client satisfaction.

Key Responsibilities

• Deployment and Implementation:
• Analyze and understand customer manufacturing processes to develop tailored deployment strategies.
• Manage end-to-end implementation, including software installation, hardware setup, and initial system testing.
• Act as the point of contact for deployment activities, collaborating with global technical teams to ensure success.
• Customer Engagement:
• Conduct product demonstrations to showcase value and build customer confidence.
• Provide ongoing technical support and training to ensure seamless product integration.
• Address and resolve customer concerns promptly, ensuring satisfaction and fostering trust.
• Account Growth:
• Identify opportunities to expand product usage and recommend additional solutions to meet customer needs.
• Support the sales team with upselling and renewal opportunities through consistent customer engagement.
• Feedback and Improvement:
• Gather and analyze customer feedback to identify areas for product improvement.
• Collaborate with product teams to recommend enhancements that align with client requirements.
• Project Management:
• Oversee deployment timelines and ensure deliverables meet customer expectations.
• Maintain strong communication between manufacturing experts and software development teams.

Qualifications

• Bachelor's degree in Engineering or a related technical field.
• At least 2 years of experience working with automation systems, particularly in automotive manufacturing.
• Strong understanding of manufacturing processes and controls architecture.
• Excellent problem-solving skills with a logical, data-driven approach.
• Outstanding verbal and written communication skills, with the ability to manage relationships with various stakeholders.
• Ability to travel within North America (United States, Mexico, and Canada).

Preferred Skills

• Hands-on experience with PLC, CNC, or robotics programming.
• Familiarity with working in a high-paced, dynamic environment, such as a startup.
• Experience managing accounts in the automotive or manufacturing sectors.