Customer Success Manager - Affiliated Monitoring : Job Details

Account Manager - Be the Face of Innovation in Emergency Monitoring

Affiliated Monitoring is revolutionizing the alarm and emergency monitoring industry. Located in our state-of-the-art facility in Union, New Jersey, we're pushing the boundaries of technology to create a safer world. We're seeking a passionate Account Manager to join our Partner Services Team and be the face of Affiliated Monitoring for our valued clients. As an Account Manager on our Partner Services Team, you'll be the trusted advisor for our top clients, building strong relationships and ensuring they have the tools and support they need to protect lives and property.

In this role, you will:

• Cultivate strong, long-lasting relationships with our key accounts, acting as their trusted partner and advisor.
• Become an expert in our innovative monitoring solutions, guiding clients on how to leverage our technology to achieve their goals.
• Proactively identify and address client needs, ensuring their experience with Affiliated Monitoring is seamless and positive.
• Collaborate with internal teams to deliver exceptional service and support.
• Drive client success by analyzing performance data, identifying trends, and developing solutions to optimize their accounts.
• Play a key role in onboarding new clients, providing training and support to ensure a smooth transition.

Why Affiliated Monitoring?

• Make a real difference: Your work directly impacts the safety and security of countless people.
• Grow your career: Gain valuable experience in a fast-paced, dynamic environment with opportunities for advancement.
• Work with the best: Learn from industry-recognized experts and be part of a collaborative, supportive team.
• Cutting-edge technology: Immerse yourself in the most advanced alarm and emergency monitoring technology in the US.
• Build strong relationships: Develop meaningful connections with clients and become their trusted advisor.

Requirements:

• 1-3 years of experience in a client-facing role while solving technical issues
• Bachelor's Degree
• Strong understanding of technology and desktop software Microsoft Office
• Excellent analytical, problem-solving, and communication skills
• Ability to thrive in a fast-paced, dynamic environment

Join us and be part of the future of emergency monitoring!

Affiliated Monitoring is committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and is also the smart thing for our business. We strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

Affiliated Monitoring is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.