Customer Success Manager - Agility Talent, LLC : Job Details

Our client is a disruptive global SaaS analytics funded startup for the hospitality industry focused on generating revenue for hotel groups using a disruptive SaaS platform. They are in major growth mode and seeking a Customer Success Manager to join their startup NYC office! The role offers major growth, the ability to use client success skills (account management and upselling), a base salary, a bonus plan, and fantastic benefits!

About the role

As a Customer Success Manager, you will be responsible for your customer's life cycle and wellbeing, as well as renewal rate. We are looking for a relationship builder, with an entrepreneurial spirit and a passion for travel/hospitality!

Responsibilities for Customer Success Manager:

• Overall accountability for your customers' success
• Present and travel to clients to deliver insights and build relationships
• Be the focal point: Develop and deliver analyses, reports, and QBRs
• Cross-sell and upsell products and handle hospitality accounts
• Develop strong relationships with customers to deliver retention and growth
• Communicate customer feedback and requirements to improve products
• Maintain accurate Salesforce booking and risk forecasts
• Establish a trusted strategic advisor relationship with each client and drive continued value of products and services

Customer Success Manager should ideally have:

• 2-3 years of account management/customer success/client success experience in a technology firm with a passion for travel!
• SAAS, Agency, Hospitality background highly desirable
• Ability to own your client book in a fast-paced environment
• Outstanding troubleshooting skills within the technology industry
• Self-starter capable of thriving in a small, intense, and high-growth startup environment!
• Travel up to 25% of your time to client sites
• Strong analytical and problem-solving skills
• Ability to speak with and present to customer C-Level executives
• Experience within the Hospitality industry or Web technologies ideal such as: AB Testing and Web Analytics

Why work at our client?

You are not in a cubicle; you are in a fun, open, flat organization. Join a global startup where you can be the first of 50 growing to 500 employees. Fun and smart team! Make an impact and get hands-on client experience!

Salary: $50,000 - $80,000

Location

New York, NY

Apply For This Position

Your Name (required)

Your Email (required)

Upload Resume

What are you looking for? Any additional information we should know? Recommendations? We want to know to better assist you.

#J-18808-Ljbffr