Customer Success Manager - Clarus Care : Job Details

Clarus Care is an innovative Technology Company changing the way patients interact with doctors and their staff. We are a leader in Healthcare Communication Technology that improves call management with cutting-edge technology. By providing automated, cloud-based communication tools to Physician Practices throughout the United States, Clarus elevates the patient experience and streamlines communication.

Clarus is looking for a CUSTOMER SUCCESS MANAGER (CSM) who's interested in a unique opportunity to be at the forefront of Healthcare innovation. We're looking for a technically savvy CSM who possesses a strong drive for results.

If that's you, then please keep reading this Job Description, and let us know if you remain interested, because we would like to have this person hired by the end of February!

SALARY ---> $75K-$85K Base Salary DOE

BONUS ---> Year-End Goal (10%) + Quarterly Bonus Potential (5%)

LOCATION ---> “Hybrid” Role in Nashville, TN @ Clarus HQ

The CUSTOMER SUCCESS MANAGER (CSM) at Clarus will play a pivotal role in driving our mission to revolutionize patient communication within large Healthcare Systems. Our product, a sophisticated Call Management Solution, is designed to enhance both daytime and after-hours patient interactions. As a CSM, you will be responsible for meeting the needs of new customers during onboarding and throughout their lifetime with Clarus. Think of managing relationships instead of a team!

WHY WILL YOU LOVE THIS CSM ROLE WITH CLARUS?

• Critical Role: Duties for the CSM will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.

• Reliable Partner: This role demands that you will serve as a reliable partner performing everything from the initial onboarding of accounts with Clarus customers to ensuring strong adoption and ongoing engagement throughout the customer's lifetime.

• High Visibility: This role will work directly with Corporate Level Executives and Stakeholders of high-level customers.

• Make An Impact: This role will act as a bridge between the company and its customers, providing guidance, support, and solution optimizations.

• Make A Strategic Impact: This role will execute a comprehensive Engagement & Communications Strategy that proactively grows customer satisfaction.

• Become A Trusted Advisor: This role will serve as the Clarus “Subject Matter Expert (SME)” providing guidance and addressing challenges on work/project management and collaboration to customers while also performing periodic customer success reviews that confirm improved satisfaction, resolve issues with the help of the Technical Support team, and expand Clarus use throughout the account.

WHY WILL YOU LOVE WORKING AT CLARUS?

• Work for a Company that is on the cutting-edge of Healthcare Communication Technology

• Work for a Company that is making a difference in the ever-changing Healthcare Industry

• In the 1st year of employment, you will receive 10 PTO Days

• UNLIMITED time off after your 1st year of employment

• Health Benefits (Medical/Dental/Vision); 401K Match; Insurance

HOW WILL YOUR SUCCESS BE MEASURED YOUR FIRST YEAR WITH US?

• Were you able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests?

• Were you social, analytical, possessing an aptitude for learning and able to use new software, and able to communicate clearly and effectively?

• Were you able to engage with customers, maximize value, and create strategies to grow our customer base?

WHAT ARE WE LOOKING FOR IN A CSM LIKE YOU?

• Bachelor's Degree REQUIRED

• 1-3 years of proven work experience as a Customer Success Manager (CSM) or similar role PREFERRED

• Exceptional ability to communicate and foster positive business relationships (someone who has experience speaking with Senior Leadership, PMP, PAs or other Medical Practicing Professionals and/or C-Suites PREFERRED)

• Technical skills REQUIRED as they relate to the use of the product and tools including Salesforce and Microsoft Office with an emphasis on Excel

• Able to engage with customers to build loyalty and ensure long-term customer retention and satisfaction through presenting product information and addressing customer issues

• Must have a thirst for knowledge, the ability to learn quickly, and easily grasp new technology/applications

• Confident, high-energy, hungry, self-motivated and a true team player

• Occasional travel of up to 30% to Customer Sites in the United States

WHAT MAKES CLARUS CARE A COMPELLING “NEXT STEP” IN YOUR CAREER JOURNEY THAT YOU SHOULD STRONGLY CONSIDER?

Joining Clarus Care as a Customer Success Manager (CSM) offers a unique opportunity to be at the forefront of Healthcare innovation. You will play a crucial role in transforming how large Healthcare Systems manage patient communications, thereby directly impacting patient satisfaction and operational efficiencies. With Clarus Care, you will not only contribute to shaping the future of Healthcare Communication Solutions, but also have the chance to grow professionally in a dynamic, supportive environment that values creativity and problem-solving. Curious? Does that sound like you and something you're looking for? Then apply today and we'll be in touch!

GENERAL NOTICE: Successful completion of a Drug Screen prior to employment is part of our Background Check Process, which includes Medical and Recreational Marijuana. By supplying your Phone Number, you agree to receive communication via Phone or Text. By submitting your Application, you are confirming that you are Legally Authorized to work in the United States.