Customer Success Manager - Propel : Job Details

We are looking for a gritty and ambitious individual for the position of Customer Success Manager to join a successful global scale-up and be an addition to the America's team.

My client is a scale-up software company that is revolutionizing the industrial sector with their AI capabilities allowing businesses to manage their utilities across buildings. They have seen huge, global success and are now looking for an Enterprise seller to come and grow this vertical out.

Key Responsibilities

• Be the go-to contact for US customers, building strong, lasting relationships.
• Understand customer goals and challenges, offering strategic guidance for success.
• Define and track success metrics, KPIs, and milestones to showcase value.
• Develop and execute customer success plans for seamless onboarding and adoption.
• Monitor engagement, spotting upsell, cross-sell, and expansion opportunities and collaborate with other departments to drive success.
• Own the renewal process—manage discussions, address concerns, and negotiate contracts.

Skills & Experience

• Experience: Proven experience in a B2B SaaS/Tech environment in a Customer Success role
• Communication: Excellent relationship-building and stakeholder management skills.
• Problem-Solving: Analytical mindset to address customer challenges.
• Results-Driven: Passion for customer success and business growth.
• Start-up Mentality: You thrive in a fast-paced environment
• Needs to based in Boston

If this sounds like it could be you ... let's have an informal chat🙂