Customer Success Manager - Kimley-Horn & Associates : Job Details

Understand what success looks like for each client and enable them to reach their goals. Proactively communicate new features, product enhancements and release details to customers. Develop and implement strategies to alleviate client concerns and provide recommendations for improving their experience. Gather user feedback and provide to Product, Sales, and Marketing Teams to drive multidisciplinary advancement strategies. Make solution configuration changes upon client request. Onboard new clients and drive adoption. Conduct new user training during client onboarding and thereafter. Identify opportunities to expand the use of technology solutions within client accounts. Cultivate and grow working relationships with internal partners across the firm. Collaborate with internal teams/partners to align sales plans and objectives Support and/or lead product demonstrations internally and externally via presentations, webinars, in-person meetings, tradeshows, and conferences Willingness and ...Manager, Customer, Retail, Client