Customer Success Manager (Onboarding) - Intelliswift : Job Details

Job Title: Customer Success Manager (Onboarding) Location: San Jose, CA 95110 (100% Remote) Duration: 12 months Contract Type: W2 only Pay Rate: $45.77/Hour Duties:

• Hold workflow reviews and bespoke onboarding sessions as needed with a commanding presence to diagnose and re-align product adoption quickly
• Be comfortable with larger book and help intervene where customer usage is under adopted to course-correct and ensure renewal
• Build and grow product knowledge through enablement and cross-functional communication across the organization
• Work collaboratively with broader sales and success teams to create account plans and execute growth strategy
• Be the go-to resource for our clients as a source of objective industry insight

Required Skills:

• 2 to 3 years of experience
• Highly organized in approach to planning and organizing, prioritization of book or business with an emphasis on customer focus and experience
• Experience with Salesforce or SaaS CRM platforms is a must
• Background in data review in platforms like Tableau or Looker is a plus!
• Excellent listening skills and strong sense of customer empathy and curiosity
• Strong written and verbal communication and comfort in presentation settings
• Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
• Enthusiasm and drive to work in startup environment
• Strong aptitude to get yourself up the curve on product knowledge and problem solving

Education:

• Bachelor's degree