Customer Success Manager with Prefab experience - Remote from... - Global Talents Hub - Specialized IT Recruiting Agency : Job Details

Global Talents Hub - Specialized IT Recruiting Agency

Customer Success Manager with Prefab experience - Remote from US/CA

We're looking for a Customer Success Manager with a customer-centric mindset and hands-on experience in the construction industry. You'll be responsible for customer onboarding, ongoing support, and driving customer success for the products and features.

• The technology developed by our client helps workers optimize their work by helping them identify the ONE most important document they need at a time.
• You'll be responsible for customer onboarding, ongoing support, and driving customer success for the products and features.
• Your understanding of the Architecture, Engineering, and Construction (AEC) industry will enable you to offer tailored solutions and high-quality experiences to our customers.
• Serve as the go-to authority for customers, guiding them through their journey.
• Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms.
• Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement.
• Use analytics and customer interaction data to drive strategies for customer success and retention.
• Conduct customer training webinars, write help articles, and maintain the FAQ section to improve the customer experience.
• Foster and build a community of satisfied customers who can act as brand ambassadors.

• 3+ years in customer success or related roles within enterprise environments.
• Deep understanding of the needs and challenges specific to AEC users (Architecture, Engineering, Construction).
• Experience in analyzing customer data to drive success strategies.
• Willingness to travel up to 25%.
• Experience with prefab (prefabricated construction).
• Driven and motivated to succeed.

• Competitive base salary (market rate).
• Valuable ESOP.
• Laptop.
• Travel expenses when visiting customers.
• Paid holidays.

This is a remote position.

Active Sourcing Locations: United States, Canada.

Open to interviewing great candidates from anywhere around the globe. Relocation is supported.