Customer Success -PM - Multi-Pak Packaging : Job Details

Customer Success Project Manager

JOB OVERVIEW

The Customer Success Project Manager (CSPM) will work closely with the VP of Business Development in onboarding new accounts/customers. The CSPM will act as a liaison between newly onboarded customers and internal teams within the Multi-Pak organization.

The CSPM will project manage the launch of the products including but not limited to, creation of project timelines, setting up documentation required for production, managing Customer Open Order Reports, forecasting expected sales, and overall, manage the project from inception to execution ensuring a successful launch. In instances where pre-market testing and/or packaging trials are required, the CSPM will be responsible for coordinating all aspects. This includes but is not limited to outlining the project scope, working alongside Procurement to ensure needed componentry is available, assisting with production execution (as needed) and, communicating results and next steps with internal/external stakeholders as appropriate.

When appropriate, onboarded accounts will be successfully and independently transitioned to the Emerging Business Marketing Group within the Marketing Department. The CSPM will continuously onboard new accounts and transition as needed. The CSPM will work alongside the VP of BD in quoting new opportunities and setting up meetings with vendors.

SKILLS and QUALIFICATIONS

• Highly organized.
• Meticulous attention to detail.
• Ability to multi-task knowing when to pivot.
• Quoting RFQs for new customers.
• Confident in speaking with clients and where appropriate, leading client calls.
• Ability to motivate team members across departments.
• An outgoing, self-motivated and self-starter individual.
• Can work independently and collaborate with team members as needed successfully.
• Strong analytical skills.
• Eager to learn market trends, industry & competitor news.
• Advanced knowledge of MS Office Suite (Excel, Outlook, PowerPoint, Teams, Word).
• Industry or related experience preferred.
• Ability to travel/visit clients off-site – (10% travel required).

Nonessential Functions/Demands:

• Other responsibilities as assigned by manager.

REPORTING RELATIONSHIP:

• Manager: VP of Business Development

• Managerial Responsibility: N/A

PHYSICAL/MENTAL DEMANDS:

• Must be able to remain in the stationary position 80% of the time.
• Lift up to 10 lbs.