Customer Success Specialist/Intern - YQN : Job Details

About us

YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc. We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. Simple shipping and easy freight is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.

We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online orders, online logistics tracking, and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.

Job Overview

As a Customer Success Specialist/Intern, you will have the opportunity to gain in-depth knowledge of logistics and warehouse operations and processes, preparing you for future roles in logistics industry. H1B sponsorship is available for qualified employees.

Responsibilities

• Serve for Customer Success Team, working with different logistics departments and functions to familiarize yourself with the company's logistics operations and processes.
• Learn and master key areas of logistics, such as logistics planning, B2B customer service, supply chain management, warehousing, and transportation.
• Assist the logistics team in daily operational activities, including order processing, cargo tracking, and transportation coordination.
• Participate in logistics project management, including supply chain optimization, cost control, and transportation efficiency improvement.
• Support senior management in strategic planning, business development, and performance evaluation.
• Participate in team meetings, training sessions, and professional development activities to continuously enhance your skills and knowledge.
• Build and maintain cooperative relationships with team members, suppliers, and customers.
• Provide innovative suggestions and improvements to enhance logistics process efficiency and business outcomes.

Qualifications

• Recent graduate of the class of 2024, holding a bachelor's or master's degree in supply chain or related field.
• Excellent communication, coordination, and problem-solving skills.
• Strong team spirit and leadership potential.
• A keen interest in the logistics industry and supply chain management.
• Ability to work in a fast-paced, multitasking environment with flexibility and
• adaptability.
• Proficiency in data analysis and report writing is preferred.
• Excellent verbal and written communication skills in English and Mandarin.