Customer Success Specialist - Macomb Intermediate School District : Job Details

QUALIFICATIONS: 1. Graduation from high school or equivalent. 2. Successfully completed courses in accounting/finance and computer usage. 3. Understanding of accounting terminology. 4. Two to three years of experience with computers and related equipment. 5. Physical ability to lift and maneuver 40-60 pounds. 6. Excellent Customer Service skills. 7. Team building skills and willingness to work as a team member. 8. Flexible schedule to allow for scheduled non-daytime/weekend work and ability to work afternoon/midnight shift(s), when required. 9. Self-motivated, able to work independently with minimal supervision. 10. Understand the necessity and prioritization of tasks to fulfill and meet production oriented work schedules and deadlines. 11. Good verbal, telephone and written communication skills. 12. Ability to solve problems in organized and documented manner. 13. Demonstrated understanding of:

• Microsoft desktop operating systems;
• Microsoft Office Suite, and
• Hardware peripherals and software interoperability

14. Familiar with and/or demonstrated understanding of:

• MISD Core Business Systems Budget/Finance, Payroll/Personnel
• IBM iSeries Systems and Operations
• Student Information System (PowerSchool preferred)
• Learning Management Systems
• Data Warehousing
• PC computer software applications and hardware
• Networking technologies
• Usage of a Help Desk Ticketing System

15. Must pass criminal background check as required by School Safety Legislation. DESIRABLE QUALIFICATIONS INCLUDE:

Associates Degree in Accounting/Finance, Computer Science or related field.

Experience in accounting procedures and accounting processes.

Experience in K-12 school environment.

RESPONSIBILITIES SHALL INCLUDE BUT NOT BE LIMITED TO:

Understand and provide Customer Success services for the computer and network systems, applications and programs supported by the Management Technology Department. This includes, answering user calls for assistance, recording pertinent information as appropriate, and providing documentation. Applications and programs supported include, but are not limited to:

• Microsoft applications (Office, etc.);
• Locally developed IBM iSeries based Budget/Finance, Payroll/Personnel Core Business Systems applications;
• Data Warehousing;
• Student Information Systems software (i.e. PowerSchool and PowerSchool Special Programs applications);
• State and Federal data submissions and reporting systems.

Work directly with MISD Programmers, Business Office Staff, Business Office and Human Resources staff for the support and training of the Core Business System.

Recommend system changes to support workflow improvements and usability including creating documentation for best practices.

Understand, support, and document the User side operations of the Core Business System. modules and Business Office protocols.

Operate each piece of data/information processing equipment, including equipment such as scanners, printers, and forms handling equipment.

Use systematic problem-solving techniques to anticipate and solve problems with networked desktop hardware, application software, and operating systems.

Assist the user community with the effective use of software application tools including just-in-time training on software applications, complex problem resolution, assisting in template and format creation, creating reports and automating repetitive tasks.

Prepare materials and provide training for applications and systems supported by Customer Success staff.

Act as project coordinator for complex tasks and/or assignments.

Adhere to recordkeeping, operations schedules and procedures established by management.

Prepare routine reports, invoices and other documentation as required.

Work in direct contact with representatives of constituent school districts, vendors for support/maintenance of products, the Michigan Department of Education and related agencies, other users and coworkers, to provide support and assistance as necessary.

Provide training as needed for customers and coworkers including presentations, workshops, conference sessions, webinars, etc.

Provide user support in setting up access and authorities to MISD supported applications in accordance with policies and procedures.

Perform all other duties as appropriate and determined by supervisor and/or administrator.

SALARY:Commensurate with experience and qualifications as outlined in the Data Technicians Collective Bargaining Agreement WORK YEAR: Year-round position STARTING DATE: As soon as possible WORK LOCATION: MISD Educational Service Center APPLY ONLINE AT: www.misd.net. Applications will be accepted through Friday, February 21, 2025, or until the position is filled QUESTIONS MAY BE DIRECTED TO:David RilleyAssistant Superintendent for Human Resources & OperationsMacomb Intermediate School District44001 Garfield RoadClinton Township, MI 48038-1100586.###.#### The Macomb Intermediate School District is an equal opportunity employer and is in compliance with all state and federal non-discrimination laws and regulations including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Applicants seeking employment may request reasonable accommodation under ADA and may be subject to post-offer physical examination and background check with the Michigan State Police Department.