Customer Support Analyst - AgData : Job Details

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985. At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world's population continues to grow, the agricultural industry needs to scale to meet these growing demands. At AGDATA, we're focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors. In short, what we do matters! If you want to be a part of this, then this opportunity may be for you:Position Summary: What's the role?AGDATA is seeking a Customer Support Analyst for a full-time position in our brand-new location in Pune, India. The Customer Support Analyst will be critical in supporting and managing clients.In this role, you will have the opportunity to...

• Data entry - must be able to transcript English handwritten documents into a computer system.
• Data cleansing, reviewing, and matching client in Excel and other tools.
• Salesforce Chat Customer Support, answering questions from our Chat portal, providing training guides and assistance with escalated issues.
• Communicating effectively with your team and leadership regarding task execution, status, and delivery.

To be successful in your role, it is important that you have...

• 1-3 years' experience in data entry, cleanse, review, and matching.
• Proficiency in MS Office, advanced skills in Excel Spreadsheets
• Graduate in any stream with good experience.
• The ability to multitask, set priorities, and manage time effectively.
• Strong attention to detail and a high aptitude for problem-solving.
• Experience with Data Cleanse/Data Review/Data Matching