Customer Support Coordinator - Covington, KY - Badger Daylighting : Job Details

Description

About the Role

The Customer Support Coordinator will assist with critical customer data and service needs to support business operations. The role supports in optimizing the employee and customer experience while maintaining a comprehensive understanding of Badger offerings, systems, and processes.

What You'll Be Doing

* Follows procedures and engages customer for account data management and maintenance; creates, maintains, and updates data fields for efficient processing.

* Validates new (and reactivated) customer set-up in Oracle within a 24-48-hour business window.

* Supports end to end customer processing in Oracle, by:

* Processes daily tickets comparing data with Workforce and Geotab to ensure accurate invoicing.

* Resolves customer concerns and invoice issues (such as invoice discrepancies) by investigating issues, making corrections, or referring non-standard complaints and issues to management; Rebilling as required to ensure process completion

* Assists Accounts Receivable with aging accounts

* Acts as liaison between field operations and payroll

* Supports field offices and customers as needed by support and administrative tasks.

Qualifications

What You'll Need for Success

* Education: High-school diploma or equivalent. Associate or bachelor's degree preferred.

* 2-5 years administrative experience, in construction/transportation industry preferred

* Computer skills and strong organizational skills required.

* Experience working in a CRM, Oracle preferred.

* Demonstrated customer service skillset, including professionalism, excellent communication skills, issue ownership and resolution skills.

What You'll Get in Return

Badger Offers a comprehensive benefits package for full-time employees which includes:

* Generous Salary and Bonus Program(s)

* Low cost Medical, Dental, and Vision Insurance

* 401(k) Plan with Employer Matching

* Employee assistance program (EAP) that allows for covered behavioral health visits

* Generous Vacation Programs

* Employee Referral Program

* Employee Training Program(s)

If you feel you don't have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration.

The salary for this position will be commensurate with education or work experience.

Candidates will be required to successfully complete pre-employment screening, which may include background check, MVR history and a drug test.

Affirmative Action Responsibility

As a proud equal opportunity employer, reasonable accommodations may be available to individuals with disabilities to interview and to perform the essential functions of a role.

It is Badger's policy to afford equal employment and advancement opportunity for all qualified individuals without distinction or discrimination because of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

We hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger.

About Us

Badger is the largest provider of non-destructive excavating and related services in North America. For over 30 years, we have been innovating cutting-edge technology - like the Badger Hydrovac - and serving a diverse customer base across a broad range of infrastructure industry segments including energy, industrial, construction, telecommunications, transportation and more. We are efficient, safe, and reliable, and we work hard to enable our customers - across a wide range of industries - as they build and maintain the critical infrastructure needs of our communities. We're committed to not just doing the work - but doing good along the way!

There has never been a better time to join the Badger team.

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