Customer Support Coordinator - Trinity Health Corporation : Job Details

Employment Type:

Full time

Shift:

Description:

Please note that this position is located at the main hospital

What you will do:

* Provide support to users on all approved computer applications and hardware.

* Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT and other Medical Imaging information system users.

* Maintains ongoing technical expertise on computer products

* Performs problem determination and resolution of all aspects. This includes dictation, RIS and PACS systems, as well as procedural problems.

* Manage report distribution during system downtime. Facilitate any report clean up after downtime.

* Prepare addendums for radiologists.

Qualifications:

* High School diploma or High School equivalency

* Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

* Two years of experience in a customer service environment preferred.

* Two years working in a Medical Imaging environment or other healthcare organization preferred

* Working knowledge of PACS software preferred.

* Working knowledge of clinical health care information systems is preferred (patient management, nursing orders, patient account, etc)

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.