Customer Support Coordinator - Nadapayments : Job Details

Nadapayments is building the ultimate platform for credit card surcharging — from taking payments at the point of sale and online, to sending out payment links and creating payment plans, our unified payments acceptance solution is designed to save businesses money while streamlining their payments processes.

Processing over 1 billion a year in payments, our customers reduce their credit card processing fees by 85%, which amounts to mid five figures a year. This significant cost reduction has contributed to our exponential growth, with more businesses choosing Nadapayments as their preferred payments solution provider.

Founded in 2019, Nadapayments powers small and medium-sized businesses in America and enables billions of dollars in payments each year. Over the years, our platform has expanded its offerings and improved its technology, positioning us as a leader in the payment processing industry. Our dedication to innovation and exceptional customer service has been recognized by both our clients and industry experts.

Nadapayments continues to grow at an increasingly large scale, more than doubling its revenue run rate in the first half of 2024. As we maintain this momentum, our team is committed to building a solid foundation for future growth, investing in talent and technology to ensure we continue delivering top-notch solutions for our clients.

About the Role:

As a Customer Support Coordinator at Nadapayments, you will play a pivotal role in providing exceptional support to both our internal operations team and our external customers. You will be a key point of contact for our sales teams, helping to streamline processes and enhance customer satisfaction through effective onboarding and training. Your contributions will be crucial in maintaining and updating our internal knowledge base to keep our team informed and efficient.

Key Responsibilities:

• Internal Support: Assist the internal operations team by providing the necessary tools and information to ensure smooth day-to-day functioning.
• Customer Support: Address and resolve customer inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Sales Team Collaboration: Work closely with the sales team to fulfill their support requests and help streamline customer acquisition and retention strategies.
• Customer Onboarding: Facilitate the onboarding process for new customers, ensuring they are fully integrated and comfortable with our systems.
• Customer Training: Conduct training sessions for new customers, educating them on how to effectively use Nadapayments' platforms and services.
• Knowledge Base Management: Create, update, and maintain an internal knowledge base, ensuring all team members have access to accurate and current information.

Qualifications:

• Proven experience in customer support or a similar role, preferably in the payment processing or fintech industry.
• Strong understanding of customer service practices and sales support processes.
• Excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external clients.
• Experience in conducting training sessions and onboarding new users to technology platforms.
• Ability to manage multiple tasks simultaneously and meet tight deadlines.
• High level of proficiency in CRM software and MS Office, with a general aptitude for learning new software and systems.

What We Offer:

• A dynamic work environment with opportunities for professional growth and advancement.
• Competitive salary and benefits package.
• PTO
• Fully covered Health, Dental & Vision
• Supportive team culture focused on achieving mutual success and delivering outstanding customer service.