Customer Support - Sayvero : Job Details

**Customer Support**

New York City, NY / Customer Success / Full-Time (Office / Hybrid / Remote) **VERO** Leasing. Simplified. VERO is a cutting-edge collaboration between real estate experts and technology experts that unifies and modernizes the industry's antiquated, disjoint leasing systems. Our cloud-native platform handles everything from applicant pre-qualification through renewals. VEROs proprietary technology quickly and accurately verifies financial and personal information critical to risk mitigation and lease execution. VERO creates trust and confidence in the leasing process by empowering property owners and operators to work more efficiently and profitably while simultaneously allowing applicants to maintain control of their own data and financial identity.

We work on solving the complex technical problems necessary to build the best real estate technology infrastructurefrom designing highly reliable systems to developing advanced algorithms to prevent fraud and automate intelligent tasks.

**OUR CORE VALUES** **Be curious**: We challenge, innovate, and learn as we go. Were a team of problem solvers who love tackling new challenges. **Be a team player**: We win and grow as one Team. **Be a doer**: We are committed to the success of our team and customers; we persist until we accomplish our goals.

**HOW WE MEASURE SUCCESS** Our engineering functions are dedicated to building value directly for customers or indirectly by delivering value to our other teams. Success in this role is determined by four primary attributes: delivery, collaboration, communication, and professional growth.

**Results Oriented:** *Delivering high quality, secure software - including code, tests, and documentation.* **Collaboration:** *Working effectively within and across engineering and product teams.* **Communication:** *Exceptional verbal and written communication skills.* **Growth:** *Making progress towards your own personal and professional development.*

**LIFE & CULTURE** We strive to create passionate and results-oriented teams filled with open-minded people that can foster an environment of growth. We believe that by democratizing access to information, we can allow good ideas to percolate from anywhere and avoid siloed thinking. We work fast, hard, and with a focus on the fine details that allow our products to be delightful.

ABOUT THE ROLE The Customer Support team is responsible for onboarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they want to use VERO sticking with them every step of the way to ensure they get the most value from our product.

This opportunity is for folks who truly love supporting customers and see themselves in a customer facing role long term. This is not a springboard into other areas or jobs at VERO. This is a great role for those who are looking to be part of our support team for a while and who are excited about supporting VEROs growth with personal experiences. + **Communicate efficiently** and effectively with our customers - we use live chat to do most of our support, but you'll also be talking to customers on the phone every now and then

+ **Own customer communications** and issues from initial contact until resolution

+ **Become an encyclopedia** of knowledge about how VERO works and what it is capable of

+ **Be the one responsibl**e, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible

+ **Work directly with product teams** to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions

**Who You Are**

+ Passionate for talking to customers all day, every day

+ Have a service-oriented ethos

+ Have a genuine enjoyment of technology

+ Great problem at solving abilities a creative make-it-happen spirit

+ Ability to rapidly switch gears while retaining focus on the bigger picture

+ Ability to explain complex topics in easy to understand and concise language [English]

+ Ambition, eagerness and the will to learn and improve upon your own skills

+ Strong organizational skills

+ A passion for building valued relationships with customers

**Helpful Skills**

+ Experience with chat bots

+ Experience with Hubspot and Salesforce

+ Knowledge of the Real Estate rental process

**Benefits**

+ Competitive compensation packages, including equity

+ Great medical, vision, dental, and commuter benefits

+ Generous family policies

+ Unlimited vacation policy

+ Work from home or remotely any time

VERO is growing. We share an excitement for best-in-class technology, serving our customers, and building unprecedented solutions for complex problems. Its an exciting time to join VERO, and were looking for the best talent to help us build high-impact solutions for businesses and individuals alike.

If you are a high-performing team player who enjoys working collaboratively with others and you are willing to share and support diverse opinions, come transform leasing with us! Learn more at or follow us on , or .