customer support - Randstad : Job Details

customer support.

+ hatfield , pennsylvania

+ posted october 25, 2024

**job details**

summary

+ $20 - $25 per hour

+ temp to perm

+ bachelor degree

+ category office and administrative support occupations

+ referenceAB_4636515

job details

Are you looking for the next steps in your customer-focused, solution-driven career? Take that first one by ing to be a Customer Service Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience in customer relations in a call center type of environment. Please click or reach out to [email protected] 215-###-####.

salary: $20 - $25 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

Responsibilities include PO review, quality order entry into our ERP system, including order confirmations and the coordination of ship dates with production.

- Provide prompt and accurate follow up to customer inquiries via email, phone or chat.

- Support the sales team through quoting, processing orders, and acting as the point of contact for customers

- Answer questions and deliver support to customer with varying degrees of product knowledge and be able to demonstrate ability to quickly learn our products to aid customer in product selections.

- Update and maintain customer accounts and department interfaces using Salesforce.com CRM and Infor XA ERP systems.

- Manage orders and updates in the system, which includes auditing orders received for availability and informing customers of lead times, anticipated delays, and additional information required by customer

- Troubleshoot and resolve customer complaints and RMA requests ; problem resolution.

- Ability to reference technical manuals and engineering documentation for troubleshooting customer problems

- Ability to effectively communicate in a cross functional environment, active participant in all cross functional teams and meetings.

Skills

+ Customer support

+ Active Listening

+ Follow-up

+ CRM

+ Typing Skills

+ Empathy

+ Decision Support

+ Technical Support

+ Customer Relationship Management

Qualifications

+ Years of experience: 3 years

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

TE

**tiffany emmell**

+ +1 215 ### #### (tel:+1 215 ### ####)

+ [email protected]