Customer Support Professional - GovCIO : Job Details

**Overview**

GovCIO is currently hiring for a Customer Support Professional with an active Secret clearance to provide desk-side support in fast-paced, dynamic environment. This position will be located in New York, NY and will be an onsite position.

**Responsibilities**

Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel.

+ Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.

+ Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.

+ Install software patches, updates, and upgrades, including remote server and workstation administrations.

+ Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.

+ Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.

+ Create, update, and track call requests, and stage and take down end user workstations and associated equipment.

**Qualifications**

+ High School with 6 - 9 years IT support experience (or commensurate experience)

+ Clearance Required: Secret Clearance and able to acquire and maintain DEA Suitability

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an at-will position and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $65,000.00 - USD $86,890.00 /Yr.

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**Location** _US-NY-New York_

**ID** _2024-4686_

**Category** _Information Technology_

**Position Type** _Full-Time_